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jenniferozzy
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moving

hello,

 

ill be moving in the next few weeks, i currently have broadband only but would like tv too 

 

house had sky so will need to be installed 

 

my question is what kind of timeframe  will i be waiting and do they install on weekends?

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BrianY
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Message 2 of 7
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Re: moving

Just to confirm, is the broadband supplied via cable rather than a phone line?

[Virgin services being supplied via a dedicated cable]

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Superuser
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Message 3 of 7
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Re: moving

hiya @jenniferozzy depends on where you're moving too, did you check to see if you can get virginmedia at your new address?, http://www.virginmedia.com/shop.html as for the install they sometimes do installs during the weekend, as for timeframe it depends if the house has been wired up the virginmedia network etc.. would best having a chat with moving house dept choose option 4 they'll be able to check
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jenniferozzy
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Message 4 of 7
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Re: moving

hello, 

its suppplied via cable

 

 

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jenniferozzy
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Message 5 of 7
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Re: moving

hello,

 

the house hasnt beeing wired up for virgin but its available in the area ive checked Smiley Happy

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Superuser
Superuser
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Message 6 of 7
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Re: moving

so should be able to send out back via post/courier via QS (quick start)
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Forum Team
Forum Team
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Message 7 of 7
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Re: moving

Hi jenniferozzy

Thanks for joining us on the forums and for getting in touch with us about the options to join us Smiley Happy

If you have spoken to our teams about this then that's fab, they would have been able to support you.

If not, then if you could get in touch with our House Move teams via 150 or 0345 454 1111, option 4 then option 4 again, they can look into this for you, check the address and see if this requires a manned installation or if we can send out the Quick-start packaging for you.

If there is no cabling at all set up on the inside the likelihood is this will require a maned install for us to complete, as we would at least need there to be internal point for you to cable from and if these are not present then we do need a tech out to get this sorted for you.

Keep us posted on how this goes and if you need anything else, just give us a shout Smiley Happy

Karen_A
Forum Team

Need a helpful hand to show you how to make a payment? Check out our guide - "How to pay my Virgin Media bill"

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