The service status page doesn't show any broadband outages for your postcode so I'd recommend calling VM and reporting the issue as response times on here from VM staff are up to a week.
Disclaimer - I don't work for Virgin Media. I'm just another VM user trying to help out so my answers may be wrong If my answer solves your problem please mark it as helpful as it may help others My setup: Vivid 200 Optical fibre with Superhub 2 in modem mode connected to a Netgear R7000 router. Telewest/VM user since 2001.
Thanks for letting us know that your internet is not working, I apologise for any inconvenience.
I have tested your connection from here and I can see that there's a few time outs inside the Hubs logs which may be causing some troubles, I would like to arrange for an engineer to attend and investigate this further for you.
I will send you a PM (purple envelope at the top) detailing what's required to proceed with making the booking. Please respond to me there and I'll get this sorted for you.
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