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kerrigan1990
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Message 1 of 25
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internet constantly going off?

okay i dont know whats happening with my router for the past month it has been dropping connection to internet and having to reset my router atleast every day and is really starting to frustrate me as i know there is either something wrong with the router or the connections coming into my house, i have a powerline attached, for a while it would only be the wireless that would drop off from the 5g that i know is normal then the 2g started and now everything is droping including the powerlines connection, please can someone give me some help

please dont say turn it off and on again haha

i have also restored the router to factory settings yet i still get the same issues, i have phoned up and done the service check and i get no where.

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kerrigan1990
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Re: internet constantly going off?

Network Log
05/03/2017 13:32:17 GMT 05/03/2017 13:32:17 GMT Warning (5) 84020200 Lost MDD Timeout
05/03/2017 13:32:17 GMT 05/03/2017 13:32:17 GMT Warning (5) 84020200 Lost MDD Timeout
05/03/2017 13:32:17 GMT 05/03/2017 13:32:17 GMT Warning (5) 84020200 Lost MDD Timeout
05/03/2017 13:32:17 GMT 05/03/2017 13:32:17 GMT Warning (5) 84020200 Lost MDD Timeout
05/03/2017 13:32:17 GMT 05/03/2017 13:32:17 GMT Warning (5) 84020200 Lost MDD Timeout
05/03/2017 13:32:17 GMT 05/03/2017 13:32:17 GMT Warning (5) 84020200 Lost MDD Timeout
05/03/2017 13:32:16 GMT 05/03/2017 13:32:16 GMT Warning (5) 84020200 Lost MDD Timeout
05/03/2017 13:32:16 GMT 05/03/2017 13:32:16 GMT Warning (5) 84020200 Lost MDD Timeout
05/03/2017 13:32:12 GMT 05/03/2017 13:32:12 GMT Critical (3) 84000500 SYNC Timing Synchronization failure - Loss of Sync
05/03/2017 13:32:12 GMT 05/03/2017 13:32:12 GMT Critical (3) 84000500 SYNC Timing Synchronization failure - Loss of Sync
03/03/2017 23:14:02 GMT 03/03/2017 23:14:02 GMT Error (4) 68010302 DHCP WAN IP - *******
03/03/2017 23:12:56 GMT 03/03/2017 23:12:56 GMT Error (4) 68000407 TOD established
Time Not Established Time Not Established Notice (6) 84000510 Downstream Locked Successfully
02/03/2017 20:58:28 GMT 02/03/2017 20:58:28 GMT Error (4) 68010302 DHCP WAN IP - ********
02/03/2017 20:57:27 GMT 02/03/2017 20:57:27 GMT Error (4) 68000407 TOD established
Time Not Established Time Not Established Notice (6) 84000510 Downstream Locked Successfully
02/03/2017 20:56:30 GMT 02/03/2017 20:56:30 GMT Notice (6) 69011200 SW download Successful - Via Config file
02/03/2017 20:53:13 GMT 02/03/2017 20:53:13 GMT Error (4) 68010302 DHCP WAN IP - ***********
02/03/2017 20:52:12 GMT 02/03/2017 20:52:12 GMT Notice (6) 69010200 SW Download INIT - Via Config file tftp file-********
02/03/2017 20:52:07 GMT 02/03/2017 20:52:07 GMT Error (4) 68000407 TOD established

 

 

 

[MOD EDIT: Personal and private information has been removed from this post. Please do not post personal or private information in your public posts. Please review the Forum Guidelines]

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kerrigan1990
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Message 3 of 25
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Re: internet constantly going off?

Downstream
DS-1 DS-2 DS-3 DS-4 DS-5 DS-6 DS-7 DS-8
Frequency (Hz) 203000000 211000000 219000000 227000000 235000000 243000000 251000000 259000000
Lock Status(QAM Lock/FEC Sync/MPEG Lock) Locked Locked Locked Locked Locked Locked Locked Locked
Channel ID 1 2 3 4 5 6 7 8
Modulation 256QAM 256QAM 256QAM 256QAM 256QAM 256QAM 256QAM 256QAM
Symbol Rate (Msym/sec) 6.952000 6.952000 6.952000 6.952000 6.952000 6.952000 6.952000 6.952000
Interleave Depth I=12
J=17 I=12
J=17 I=12
J=17 I=12
J=17 I=12
J=17 I=12
J=17 I=12
J=17 I=12
J=17
Power Level (dBmV) 2.32 2.19 1.83 1.61 1.34 1.21 1.23 1.08
RxMER (dB) 37.64 37.64 34.93 34.77 37.09 37.09 37.09 36.84
Pre RS Errors 52770 46808 868757 28165777 20459 17266 17424 14986
Post RS Errors 6621 6432 6293 6897 6153 6735 6923 6325

 
Upstream
US-1 US-2 US-3 US-4
Channel Type 2.0 N/A N/A 2.0
Channel ID 18 N/A N/A 17
Frequency (Hz) 31000000 N/A N/A 37600000
Ranging Status Success Other Other Success
Modulation 64QAM N/A N/A 64QAM
Symbol Rate (Sym/sec) 5120000 N/A N/A 5120000
Mini-Slot Size 4 N/A N/A 4
Power Level (dBmV) 48.75 N/A N/A 50.00
T1 Timeouts 0 0 0 0
T2 Timeouts 0 0 0 0
T3 Timeouts 0 0 0 0
T4 Timeouts 0 0 0 0

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kerrigan1990
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Message 4 of 25
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Re: internet constantly going off?

updated network log

07/03/2017 22:16:12 GMT 07/03/2017 22:16:12 GMT Error (4) 68010302 DHCP WAN IP - 
07/03/2017 22:15:07 GMT 07/03/2017 22:15:07 GMT Error (4) 68000407 TOD established
Time Not Established Time Not Established Notice (6) 84000510 Downstream Locked Successfully
07/03/2017 22:13:36 GMT 07/03/2017 22:13:36 GMT Warning (5) 66050310 Auth Success - Web login successful.
07/03/2017 18:23:50 GMT 07/03/2017 18:23:50 GMT Error (4) 68010100 DHCP RENEW sent - No response for IPv4

Downstream
DS-1 DS-2 DS-3 DS-4 DS-5 DS-6 DS-7 DS-8
Frequency (Hz) 203000000 211000000 219000000 227000000 235000000 243000000 251000000 259000000
Lock Status(QAM Lock/FEC Sync/MPEG Lock) Locked Locked Locked Locked Locked Locked Locked Locked
Channel ID 1 2 3 4 5 6 7 8
Modulation 256QAM 256QAM 256QAM 256QAM 256QAM 256QAM 256QAM 256QAM
Symbol Rate (Msym/sec) 6.952000 6.952000 6.952000 6.952000 6.952000 6.952000 6.952000 6.952000
Interleave Depth I=12
J=17 I=12
J=17 I=12
J=17 I=12
J=17 I=12
J=17 I=12
J=17 I=12
J=17 I=12
J=17
Power Level (dBmV) 2.14 2.08 1.71 1.60 1.26 1.15 1.15 0.98
RxMER (dB) 38.26 37.94 35.25 33.83 37.94 37.94 37.94 37.94
Pre RS Errors 418 389 420 5574 304 353 304 373
Post RS Errors 293 293 302 297 303 353 300 373

Upstream
US-1 US-2 US-3 US-4
Channel Type 2.0 N/A N/A 2.0
Channel ID 18 N/A N/A 17
Frequency (Hz) 31000000 N/A N/A 37600000
Ranging Status Success Other Other Success
Modulation 64QAM N/A N/A 64QAM
Symbol Rate (Sym/sec) 5120000 N/A N/A 5120000
Mini-Slot Size 4 N/A N/A 4
Power Level (dBmV) 48.75 N/A N/A 50.00
T1 Timeouts 0 0 0 0
T2 Timeouts 0 0 0 0
T3 Timeouts 0 0 0 0
T4 Timeouts 0 0 0 0

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kerrigan1990
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Message 5 of 25
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previous post no reply

prevously posted about my broadband issues but ive had no reply, please can i get some help regarding my broadband, allways drops all signals wired and wireless atlease once or twice a day and wont change untill i unplug it, tests on the website show nothing is wrong and live chat never works.

I have changed channels on router does nothing, sometimes i cant even log into the routers home page, 

I have super hub2, i have plugged into it a tplink av 500 powerline attached,  

Network log

10/03/2017 15:30:06 GMT 10/03/2017 15:30:06 GMT Error (4) 68010400 DHCP REBIND WARNING - Field invalid in response
10/03/2017 15:30:03 GMT 10/03/2017 15:30:03 GMT Error (4) 68010100 DHCP RENEW sent - No response for IPv4
10/03/2017 15:30:02 GMT 10/03/2017 15:30:02 GMT Error (4) 68010100 DHCP RENEW sent - No response for IPv4
10/03/2017 15:29:59 GMT 10/03/2017 15:29:59 GMT Error (4) 68010100 DHCP RENEW sent - No response for IPv4
10/03/2017 15:29:54 GMT 10/03/2017 15:29:54 GMT Error (4) 68010100 DHCP RENEW sent - No response for IPv4
10/03/2017 15:29:42 GMT 10/03/2017 15:29:42 GMT Error (4) 68010100 DHCP RENEW sent - No response for IPv4
10/03/2017 15:29:21 GMT 10/03/2017 15:29:21 GMT Error (4) 68010100 DHCP RENEW sent - No response for IPv4
10/03/2017 15:28:39 GMT 10/03/2017 15:28:39 GMT Error (4) 68010100 DHCP RENEW sent - No response for IPv4
10/03/2017 15:27:16 GMT 10/03/2017 15:27:16 GMT Error (4) 68010100 DHCP RENEW sent - No response for IPv4
10/03/2017 15:24:27 GMT 10/03/2017 15:24:27 GMT Error (4) 68010100 DHCP RENEW sent - No response for IPv4
10/03/2017 15:18:49 GMT 10/03/2017 15:18:49 GMT Error (4) 68010100 DHCP RENEW sent - No response for IPv4
10/03/2017 14:38:42 GMT 10/03/2017 14:38:42 GMT Error (4) 68010302 DHCP WAN IP
10/03/2017 14:37:38 GMT 10/03/2017 14:37:38 GMT Error (4) 68000407 TOD established
Time Not Established Time Not Established Notice (6) 84000510 Downstream Locked Successfully
10/03/2017 00:13:45 GMT 10/03/2017 00:13:45 GMT Critical (3) 82000200 No Ranging Response received - T3 time-out
07/03/2017 22:44:19 GMT 07/03/2017 22:44:19 GMT Warning (5) 66050310 Auth Success - Web login successful.
07/03/2017 22:25:45 GMT 07/03/2017 22:25:45 GMT Warning (5) 66050310 Auth Success - Web login successful.
07/03/2017 22:25:36 GMT 07/03/2017 22:25:36 GMT Warning (5) 90000200 CSFR Detect - Expired Content Submitted ; LAN Interface
07/03/2017 22:16:12 GMT 07/03/2017 22:16:12 GMT Error (4) 68010302 DHCP WAN IP
07/03/2017 22:15:07 GMT 07/03/2017 22:15:07 GMT Error (4) 68000407 TOD established

Downstream

Frequency (Hz) 203000000 211000000 219000000 227000000 235000000 243000000 251000000 259000000
Lock Status(QAM Lock/FEC Sync/MPEG Lock) Locked Locked Locked Locked Locked Locked Locked Locked
Channel ID 1 2 3 4 5 6 7 8
Modulation 256QAM 256QAM 256QAM 256QAM 256QAM 256QAM 256QAM 256QAM
Symbol Rate (Msym/sec) 6.952000 6.952000 6.952000 6.952000 6.952000 6.952000 6.952000 6.952000
Interleave Depth I=12
J=17 I=12 J=17 I=12 J=17 I=12 J=17 I=12 J=17 I=12 J=17 I=12 J=17 I=12 J=17
Power Level (dBmV) 1.93 1.83 1.46 1.27 1.02 0.87 0.92 0.75
RxMER (dB) 38.26 37.94 34.48 33.83 37.94 37.94 37.94 37.36
Pre RS Errors 1331 1012 6886 76841 381 439 446 365
Post RS Errors 286 301 308 289 335 414 413 342

Upstream

Channel Type 2.0 N/A N/A 2.0
Channel ID 18 N/A N/A 17
Frequency (Hz) 31000000 N/A N/A 37600000
Ranging Status Success Other Other Success
Modulation 64QAM N/A N/A 64QAM
Symbol Rate (Sym/sec) 5120000 N/A N/A 5120000
Mini-Slot Size 4 N/A N/A 4
Power Level (dBmV) 49.00 N/A N/A 50.25

can some one guide me through what is happening cause im at my wits end, 

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Superuser
Superuser
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Message 6 of 25
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Re: previous post no reply

best to stick to one thread - it just gets messy otherwise - had a quick look at your other thread and its only a few days old with updates from you - that will not help getting replies from VM - they take a week plus to get to threads and adding on a daily basis just pushes back down the queue so let this or the other thread age

as to your problem - initial comments are downstream power levels are fine - upstream levels are getting towards the max although they are within limits - VM may want to get those lowered

can you post the upstream and downstream levels again when you have problems to see if they say anything

____________________

Tony
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kerrigan1990
On our wavelength
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Message 7 of 25
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Re: previous post no reply

Thanks for the reply ive never used this forum before didnt think me adding to my posts would effect thanks for the warning. 

 

If it helps when i get these issues with connection i cannot get onto my routers ip address to get the status untill i turn off and on 

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Forum Team (Retired) Adam_L
Forum Team (Retired)
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Message 8 of 25
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Re: previous post no reply

Hi kerrigan1990, 

Thanks for posting!

I am sorry to hear about your issues with your broadband connection dropping out, I apologise for any inconvenience caused.

I have tested things from here and I couldn't see anything out of the ordinary, no errors or time outs inside the Hubs logs.

Are you still having these issues? If so, how are you connected wired or wireless?

Would you please include a recent copy of your Hubs logs in your response for me to see. You can find these by opening your internet browser, typing 192.168.0.1 into the address bar. Before logging in it will say 'Router Status' in the top right hand corner. Click there and all the information needed is inside.

Speak soon, 

Thanks, 

Adam.


Tech fan? Have you read our Digital life blog yet? Check it out


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kerrigan1990
On our wavelength
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Message 9 of 25
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Re: previous post no reply


Network Log
13/03/2017 10:53:07 GMT 13/03/2017 10:53:07 GMT Error (4) 68010302 DHCP WAN IP - removed
13/03/2017 10:52:03 GMT 13/03/2017 10:52:03 GMT Error (4) 68000407 TOD established
Time Not Established Time Not Established Notice (6) 84000510 Downstream Locked Successfully
13/03/2017 10:51:01 GMT 13/03/2017 10:51:01 GMT Critical (3) 84000500 SYNC Timing Synchronization failure - Loss of Sync
12/03/2017 22:33:40 GMT 12/03/2017 22:33:40 GMT Error (4) 68010302 DHCP WAN IP - removed
12/03/2017 22:32:37 GMT 12/03/2017 22:32:37 GMT Error (4) 68000407 TOD established
Time Not Established Time Not Established Notice (6) 84000510 Downstream Locked Successfully
10/03/2017 16:55:25 GMT 10/03/2017 16:55:25 GMT Error (4) 68010400 DHCP REBIND WARNING - Field invalid in response
10/03/2017 16:55:21 GMT 10/03/2017 16:55:21 GMT Error (4) 68010100 DHCP RENEW sent - No response for IPv4
10/03/2017 16:55:19 GMT 10/03/2017 16:55:19 GMT Error (4) 68010100 DHCP RENEW sent - No response for IPv4
10/03/2017 16:55:17 GMT 10/03/2017 16:55:17 GMT Error (4) 68010100 DHCP RENEW sent - No response for IPv4
10/03/2017 16:55:13 GMT 10/03/2017 16:55:13 GMT Error (4) 68010100 DHCP RENEW sent - No response for IPv4
10/03/2017 16:55:05 GMT 10/03/2017 16:55:05 GMT Error (4) 68010100 DHCP RENEW sent - No response for IPv4
10/03/2017 16:54:48 GMT 10/03/2017 16:54:48 GMT Error (4) 68010100 DHCP RENEW sent - No response for IPv4
10/03/2017 16:54:13 GMT 10/03/2017 16:54:13 GMT Error (4) 68010100 DHCP RENEW sent - No response for IPv4
10/03/2017 16:53:04 GMT 10/03/2017 16:53:04 GMT Error (4) 68010100 DHCP RENEW sent - No response for IPv4
10/03/2017 16:50:47 GMT 10/03/2017 16:50:47 GMT Error (4) 68010100 DHCP RENEW sent - No response for IPv4
10/03/2017 16:46:13 GMT 10/03/2017 16:46:13 GMT Error (4) 68010100 DHCP RENEW sent - No response for IPv4
10/03/2017 16:37:05 GMT 10/03/2017 16:37:05 GMT Error (4) 68010100 DHCP RENEW sent - No response for IPv4
10/03/2017 16:11:34 GMT 10/03/2017 16:11:34 GMT Warning (5) 66050310 Auth Success - Web login successful.

 

[MOD EDIT: Personal and private information has been removed from this post. Please do not post personal or private information in your public posts. Please review the Forum Guidelines]

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kerrigan1990
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Message 10 of 25
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Re: previous post no reply

Downstream
DS-1 DS-2 DS-3 DS-4 DS-5 DS-6 DS-7 DS-8
Frequency (Hz) 203000000 211000000 219000000 227000000 235000000 243000000 251000000 259000000
Lock Status(QAM Lock/FEC Sync/MPEG Lock) Locked Locked Locked Locked Locked Locked Locked Locked
Channel ID 1 2 3 4 5 6 7 8
Modulation 256QAM 256QAM 256QAM 256QAM 256QAM 256QAM 256QAM 256QAM
Symbol Rate (Msym/sec) 6.952000 6.952000 6.952000 6.952000 6.952000 6.952000 6.952000 6.952000
Interleave Depth I=12
J=17 I=12
J=17 I=12
J=17 I=12
J=17 I=12
J=17 I=12
J=17 I=12
J=17 I=12
J=17
Power Level (dBmV) 1.87 1.79 1.39 1.30 1.01 0.85 0.90 0.70
RxMER (dB) 38.26 37.64 34.93 33.60 37.36 37.94 37.94 37.94
Pre RS Errors 67682 44718 175906 3052160 9658 6908 6010 5446
Post RS Errors 789 630 444 357
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