Thanks for the post! I am sorry to hear about your issues with your broadband dropping connection, I apologise for any inconvenience caused.
I've tested the connection from here and I noticed that there's a few time outs inside the Hubs logs and an engineer will be required in order to resolve this for you. I will send you a PM (Purple envelope at the top) detailing what's required to proceed with making the booking.
Please respond to me there and I'll ensure this all gets booked and secured for you.
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