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ianid
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hi my hub keeps dropping connection , it started two weeks ago and is getting worse 

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Superuser
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Re: hub


ianid wrote:

hi my hub keeps dropping connection , it started two weeks ago and is getting worse 


As in completely reboot or just WiFi connections being lost?

Also, post the upstream, downstream and Network log stats.

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Any opinions expressed by myself are entirely my own and do not represent Virgin Media in any way.
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Forum Team (Retired) Adam_L
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Re: hub

Hi ianid, 

Thanks for the post! I am sorry to hear about your issues with your broadband dropping connection, I apologise for any inconvenience caused.

I've tested the connection from here and I noticed that there's a few time outs inside the Hubs logs and an engineer will be required in order to resolve this for you. I will send you a PM (Purple envelope at the top) detailing what's required to proceed with making the booking.

Please respond to me there and I'll ensure this all gets booked and secured for you.

Take care, 

Thanks, 

Adam.


Tech fan? Have you read our Digital life blog yet? Check it out


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ianid
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Re: hub

hi adam thanks for reply, i am a bit thick but cant find a purple envelope to click 

 

ian

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