Menu
Reply
  • 3
  • 0
  • 1
Will4
Tuning in
1,243 Views
Message 1 of 4
Flag for a moderator

forgotten settings password for Virgin Hub 3.0

Hello,

I have forgotten the password for my Virgin Hub 3.0.

I cannot remember if I did change it and have tried that printed on the bottom of the bos (not the wifi password).

I have tried to hold down the reset button for approx. one minute in an attempt to perform a hard reset but that has not really done anything.

Please can anyone suggest how I reset this?

Many thanks

0 Kudos
Reply
  • 8.28K
  • 514
  • 2.3K
Superuser
Superuser
1,241 Views
Message 2 of 4
Flag for a moderator

Re: forgotten settings password for Virgin Hub 3.0

Assuming its been factory  reset, you need details on the bottom sticker, NOT the pull out tab (Which is WiFi details)

 


0 Kudos
Reply
  • 3
  • 0
  • 1
Will4
Tuning in
1,235 Views
Message 3 of 4
Flag for a moderator

Re: forgotten settings password for Virgin Hub 3.0

Thanks for your reply Kippies.

Apologies for not been clear on my original message; I had meant the sticker on the bottom of the box and was referring to the settings password and not the WiFi details.

Do you have any further suggestions?

0 Kudos
Reply
  • 3
  • 0
  • 1
Will4
Tuning in
1,206 Views
Message 4 of 4
Flag for a moderator

Re: forgotten settings password for Virgin Hub 3.0

After speaking to a very helpful Customer support representative I managed to sort out this issue.

As I was not able to find this information after searching extensively for it, to help others with a similiar issue, this is what I did:

Hold down the reset button for a good thirty seconds on the Hub 3.0.

Wait for at least 10 minutes whilst the Hub 3.0 restarted (this is where I went wrong and did not give it a chance....)

Then login (192.168.0.1) using the settings password on the bottom of the hub (should see a screen to select language)