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bingobanana6
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continual losing connection to a certain games website

why do i continually keep losing connection on a certain games website and no other it most annoying

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stevedh2
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Re: continual losing connection to a certain games website

1st do you have the same problem with both wired and wireless connections ?

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Farhana
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Re: continual losing connection to a certain games website

Ensure that you've checked your firewall as this can sometimes block connections to certain websites and servers.
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bingobanana6
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Re: continual losing connection to a certain games website

just wired connection

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Forum Team
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Re: continual losing connection to a certain games website

Hi there bingobanana6,

 

Welcome to the community and thanks for posting.

 

Sorry to read you are experiencing disconnections on certain websites.

 

Looking at your connection, the upstream power levels are too high at +54 dBmV and for this I would like to arrange an engineer appointment to adjust these for you. I've sent you a PM (purple envelope icon, right corner) with some details for you to confirm please.

 

This may or may not be the main cause of the issue, however it does need to be looked into. Once these has been adjusted we can complete further diagnostics if you are still having the same issue.

 

Hope to hear from you soon

Sam


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