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Stevelestrange
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Message 1 of 7
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channel not authorised

Hi

 

Just swapped the old box for the new Tivo and I get the error message "channel not authorised" how do I fix this problem

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BrianY
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Message 2 of 7
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Re: channel not authorised

Silly question: Have you activated your Tivo box at all?
I had to ring Virgin before my box would work.
[Should have had a booklet listing number to ring]
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Stevelestrange
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Message 3 of 7
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Re: channel not authorised

Yep

 

It happens on 111 and 113HD

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Forum Team
Forum Team
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Message 4 of 7
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Re: channel not authorised

Hi Stevelestrange,

 

Welcome to the community Smiley Happy

 

I can see that you've got a technician booked for this so we'd love to hear how it goes and we're here if you need help with anything else.

 

All the best

Rose
Forum Team


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knsplayz
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Message 5 of 7
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Re: channel not authorised

Hi, i am having the same problem with a new Tivo box , with channels ITV1+1 and ITV2. All other channels are working. 

What do i do please.

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Forum Team
Forum Team
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Message 6 of 7
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Re: channel not authorised

Hi there knsplayz,

 

Welcome to the community and thanks for posting.

 

Sorry to read you are having an error message on channels ITV1+1 and ITV2.

 

Can you reboot the TiVo® box for me please to see if that will now work for you? If you still get the error message we can arrange for an engineer appointment to look into this for you.

 

Let me know how you get on

Sam


New around here? To find out more about the Community check out our Getting Started guide


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knsplayz
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Message 7 of 7
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Re: channel not authorised

Thanks for the reply . The box fixed itself the next day and is now working fine. Thankyou.
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