Menu
Reply
Highlighted
Tuning in
  • 5
  • 0
  • 3
Registered: ‎25-07-2016
Message 1 of 10 (100,327 Views)

cannot access superhub settings 192.168.0.1

[ Edited ]

Hi, hope you can help.

I am trying to access the channels on my superhub, as my wifi signal keeps dropping out.

When I try to access 192.168.0.1 to change them i get 'this site can't be reached'

any help appreciated.

thank you

Reply
0 Kudos

Accepted Solutions
Superuser
  • 15.1K
  • 1.22K
  • 3K
Registered: ‎08-06-2010
Message 2 of 10 (200,617 Views)
Helpful Answer
confirmed by therads
‎26-07-2016 07:34

Re: cannot access superhub settings 192.168.0.1

hiya @therads welcome to the virginmedia community forum, I would be first rebooting the hub, and if still cant access could also try via http://192.168.100.1 if still no joy http://help.virginmedia.com/system/selfservice.controller?CMD=VIEW_ARTICLE&ARTICLE_ID=27643&CURRENT_... if still no joy after that if you drop message
----------------------------------------------------------
If someone's helped you out say thanks by clicking on the thumbs up. If someone's solved your problem, why not mark their message as an Accepted Solution

See where this Helpful Answer was posted


All Replies
Superuser
  • 15.1K
  • 1.22K
  • 3K
Registered: ‎08-06-2010
Message 2 of 10 (200,618 Views)
Helpful Answer
confirmed by therads
‎26-07-2016 07:34

Re: cannot access superhub settings 192.168.0.1

hiya @therads welcome to the virginmedia community forum, I would be first rebooting the hub, and if still cant access could also try via http://192.168.100.1 if still no joy http://help.virginmedia.com/system/selfservice.controller?CMD=VIEW_ARTICLE&ARTICLE_ID=27643&CURRENT_... if still no joy after that if you drop message
----------------------------------------------------------
If someone's helped you out say thanks by clicking on the thumbs up. If someone's solved your problem, why not mark their message as an Accepted Solution
Tuning in
  • 5
  • 0
  • 3
Registered: ‎25-07-2016
Message 3 of 10 (100,305 Views)

Re: cannot access superhub settings 192.168.0.1

thank you so much. i switched the superhub off and back on again - now i it works - thank you.

the next step is for me to find which channel is the best to pick - I dont want to pay for software to work this out. Are there any free utlities that do this?
Superuser
  • 10.07K
  • 887
  • 2.04K
Registered: ‎11-08-2009
Message 4 of 10 (100,266 Views)

Re: cannot access superhub settings 192.168.0.1

The best channel can change throughout the day as other environments in your local area come and go.

Set to Auto, your Superhub will choose the best channel at the time it is started but this may not continue to be the best channel.

If you feel that your wifi performance has diminished, a reboot of the Superhub will give it another chance to choose the best channel.

Your best option is to connect devices to the 5GHz wifi band which is less congested than the 2.4GHz band.

Superuser
  • 15.1K
  • 1.22K
  • 3K
Registered: ‎08-06-2010
Message 5 of 10 (100,254 Views)

Re: cannot access superhub settings 192.168.0.1

@therads yes you can get free software to scan wifi -> http://www.majorgeeks.com/files/details/inssider.html as Ernie_C said best to have it on auto using the 5ghz range.
----------------------------------------------------------
If someone's helped you out say thanks by clicking on the thumbs up. If someone's solved your problem, why not mark their message as an Accepted Solution
Tuning in
  • 5
  • 0
  • 3
Registered: ‎25-07-2016
Message 6 of 10 (100,227 Views)

Re: cannot access superhub settings 192.168.0.1

thanks - my laptop didnt see the wifi on the 5ghz unfortunately. So back on the 2.4 for now.

Tuning in
  • 5
  • 0
  • 3
Registered: ‎25-07-2016
Message 7 of 10 (100,226 Views)

Re: cannot access superhub settings 192.168.0.1

thanks for the reply - however the link http://www.majorgeeks.com/files/details/inssider.html is for $19.99.

 

i wonder if there is a free version somewhere?

Superuser
  • 8.3K
  • 660
  • 1.74K
Registered: ‎17-10-2010
Message 8 of 10 (100,184 Views)

Re: cannot access superhub settings 192.168.0.1

Try here

Joining in
  • 2
  • 0
  • 0
Registered: ‎24-06-2017
Message 9 of 10 (26,859 Views)

Re: cannot access superhub settings 192.168.0.1

Need assistance to change superhub password

Reply
0 Kudos
Knows their stuff
  • 1.41K
  • 114
  • 384
Registered: ‎30-01-2015
Message 10 of 10 (26,826 Views)

Re: cannot access superhub settings 192.168.0.1