Well you could try the old method of standing in the middle of the room with the hub in your right hand held as high as possible and your left leg in a bucket of cold custard.
If that doesn't work I'd suggest phoning VM on 0345 454 1111 and arrange a proper installation.
Cable customer since 1993. Services: FH TV, Sky Sports & Movies (2xV6), Talk Anytime Phone, VIVID 350, Virgin PAYG Mobile
Welcome to the Community!
Sorry to hear you're having trouble setting up.
I've located your account and I can see you've got an install technician booked to sort this out for you. Let me know how the install goes and give me a shout if you need anything.
All the best!
Tech fan? Have you read our Digital life blog yet? Check it out