Thanks for the quick reply and confirming your details, I appreciate it.
You mentioned that the 5 GHz network is not working. Do your devices see the network and are able to connect? Do you get any error messages? I can see that 2 devices are currently connected, are these working ok?
Hi, you can see the 5g all the time but it only works intermittently sometimes it won't even connect. I have checked for other devices on the same channel and there is nothing else on it. Over the last few weeks we have been getting wifi speeds of 4 meg on a regular basis.
Is that speed just on the 5 GHz or does this happen on the 2.4 GHz also? If this happens just on the 5 GHz, disable the 2.4 Ghz (just for testing) then complete a speed test to see if there is a difference? Are your wired speeds ok?
You can try a factory reset of the Super Hub ( be mindful that any saved settings will revert to default), then rename the networks to something completely different from each other including the password to see if that helps.
Hi sam, I didn't realise the router address changed when in modem mode but have been on the phone and spoke to paul who tells me that there is a problem in this area that virgin have been aware of since September and are hoping to have fixed by 7th December, (I'm surprised its not been mentioned on here earlier ). He took remote control of my laptop and done some speed tests etc and he thinks that is the problem but is sending a new hub to try in the meantime.