I signed up for Virgin and got my Hub etc yesterday, quick start package, as my address is covered. However, I can't see any evidence of a virgin box, inside or outside. Just the BT things and an old TV outlet. Outside there is a box that's painted g...
Hello all, I wonder if someone can enlighten me.My first floor flat seemingly can’t get wifi? I have checked all the online checkers and my first floor flat isn’t available. However I know my neighbours on the street, and the ground floor flat all ha...
The external box at home - I am unable to put the cover onto it. It's been like this for a LONG time. Can we get assistance with this?
Hi,I have moved to a first floor flat recently, and I'm looking at virgin broadband services.The online checker tells me that my flat is not connected, but when I check every other property on the road, they are all available. And I know the ground f...
Hi, I've been waiting since 22nd Dec for a date for installation (there is an existing point but some cablework is required)Please help.ThanksLiz
Hi - we would like to move our router if that is possible to arrange an engineer visit as others have done on this forum. Thanks, Steve
Just received my new VM box but only connection option available is via a Fibre patchcord, while my VM wall socket is coaxial. Any connector available to solve this issue?
I’ve asked virgin and they don’t understand what I mean and can’t find anything on the internet so hopefully someone here can help. we have this power adapter that a coaxial cable goes into and then goes into the wall splitter. The adapter always ha...
Hi folks,we had cable installed in my street back in the sumner and had to sign forms to say I was happy for them to instal on my property if they needed, I then had an email saying it was being switched on in the street soon. Since then nothing happ...
Good morning all, Posting here for the first time as I'm at my wits end with this internet connection. I'm currently running an ethernet cable from my Hub 3 downstairs to my computer in the back office as the Wi-Fi won't reach (despite the Hub only b...
