Hello,I’ve recently moved into a flat where I think the previous tenant had Virgin broadband and TV installed. There’s a small box which seems to split the broadband and TV, and I’m using the broadband cable to connect to the internet as I am with Vi...
I am trying to set up my VM hub (3) and I can insert the isolator cable into the hub but I have nowhere on a wall to insert the cable. I have an openreach socket that can be used to insert a telephone cable which I have been doing but my hub won't se...
I signed up as a new customer but the installation has been postponed twice, and I can't afford the delay nor not knowing when the service will actually be installed. So I want to cancel the installation and am within the 14 day cooling-off period. A...
Good Afternoon,I moved new house last year where I was previously a Virgin Media customer but Virgin was not available in my new area so I was forced to switch providers. According to various comparison websites, my postcode should have access to Vir...
I am desperately trying to get Virgin Broadband installed for my 84 yr old mother who has no means of communication. She has moved into a new estate and all the other bungalows are signed up to Virgin media. In fact cable is the only option as there ...
Hi all. I’m considering switching from BT to VM. My house does not have a current VM cable so it would need to be installed. I have a BT cable. Trouble is, my driveway is completely tarmac with a block stone border, with no soft areas like grass or f...
Hi there,I am currently searching for a new house and having VM is very important to me. I have been using the VM postcode checker to check availability at different addresses.Two of the houses I like, when I filled in the address on the postcode che...
Hi,I need to move my virgin wall socket but can’t work out how to speak to someone to arrange this when calling them. Any ideas how best to arrange this?thanks
Hi everyone,I signed up for Virgin Media on the 8th November. We got given an install date which was the 28th November. A few days prior to that we got a cancellation text saying that the outside work(cable) still wasn’t complete so it got pushed bac...
I was booked in for a site survey, on Wednesday 27th December on my new property. The appointment was made between 8-1. You can probably guess that this didn’t happen and we waited 7 1/2 hours to be told by the fail centre that it wouldn’t be happen...
