HiI am new to Virgin Media and not exactly clear how this works. My Fibre installation is on the 29th Jan however there has been no word when the WiFi Hub will be sent. Does this get sent by post or does the engineer bring it out with him on the 29th...
My old or even vintage Telewest brown exterior box cover is disintegrating and needs to be replaced . I have patched it up with some gaffer tape for the time being but it needs to be replaced. Would it be possible to arrange for an engineer to cal...
My hub light is on red the internet is fine but red light is on all the time
Hi there, the omni external cover is missing. Is it possible that I could arrange to have it replaced through this message? Many thanks for your help.
The whole of our road, the above 2 post codes, has a total blackout of Broadband, Cable TV and Telephone Landline.Many of us have independently reported the failure. Each one of us has been told that we’re the only ones experiencing a problem and th...
Hi I would like to arrange for someone to come and remove the white box inside my flat - I've tried calling but was left on hold for a ridiculous amount of time! Chris
So we moved back in December and was told we needed a new router and Virgin sent out another Hub 3.0 which is what we already had. After a few issues this was set up and activated. Since we have had several conversations with customer services over t...
How do I exactly remove the big white cover from the wire. I have a shorter cable that I need to put on. This is the wire that connects to my virgin media hub.
Hi all, I decided to sign up for VM 1GIG Volt in the Black Friday deals. Was due to have it all installed on 11/12/23. Technician arrived and did a sterling job IMO but there was no connection when he finished. The cabling work and the survey had bee...
I have been moved from the Hub 3 to the Hub 5 due to a speed upgrade. What do I do with my old Hub 3 router?
