My wife and I recently moved to a one-off new build home in a built up area of Surrey, and we are trying to figure out how to get connected up to Virgin broadband. Our neighbours on either side have access to gigabit speeds with Virgin, so we just ne...
Hi, I would also like to arrange a cable relocation. I tried phoning but got frustrated with all the menus! Can you arrange a relocation for me, please? Thanks, Jen
I returned home from work yesterday to discovered a brown box installed on the side of my house. I did not authorise anyone to complete this work. I am not a customer nor have I ever had any dealings with virgin media to suggest I wanted a brown box....
I was so excited to have signed up to Virgin for my new house (rented) and this morning I was told they can’t install so have cancelled my account. The reason given is “The team advised "Pitch roof extension no way of getting minimum height as per Op...
I set up the hub with A at 5 Ghz, B at 2.4 Ghz and Guest at 2.4 GhzI have "lost" A and B is 2.4 and 5 GhzI can no longer find the option to split them. Has VM removed the option in the hub or have i just forgotten how to do it?I had them split the ot...
HiI have a constant red power light on my hub 3. It tried the factory reset, as advised, but it never turns white, not even when turning it back on. It doesn't appear to be hot and is well ventilated, and at the moment my Internet/wifi is unaffected....
Sorry but another post on a GONE AWAY email;I placed my ordered but the delivery failed as I now know the previous tenant still had an active line/account. This has now been cancelled and disconnected. The VM email stated response within 48hrs (I'm n...
I have signed up for broadband but not received any updates or confirmation leading me to believe signed up with incorrect email is there anyway I can fix this?
Hiya I have looked outside and my cable box cover is now missing which I think it has blown off from the strong winds. This is now leaving the cables exposed.Please can you let me know how I can get this rectified.
Hi There to all at Virgin Media,I had a really great technician come out to my home today 09 April 2024, his name was Andrew and his ID no. is 46566.He came to resolve issues I was having with my Broadband and he was great, he was really polite and p...
