Hi All just looking to see if anyone has had the same problem and if so how you’ve escalated you problems with virgin, ombudsman or ofcom. we’ve basically asked for an engineer to come out and move our hub next to the tv so we can get live tv. Engine...
I received my quickstart package today, I was informed when trying to purchase a broadband package that a previous occupant had virgin broadband before so I assumed I already had everything I needed to get started.The issue I’m having is that the cab...
Hi all,I've arranged for Gig1 install on my house on February 2nd. The old Virgin connection came into the house from the front. However, I need the cable to follow the same route as my current BT broadband which goes up through the attic and drops d...
Hi, I’ve just joined up with Virgin on the 250M deal, £30.50 pm with £90 bill credit, I’m happy with the speed but the range is poor, I only get WiFi in the lounge and bedroom above the router. I’ve done a quick live chat with customer services and h...
I have registered for a new contract with Virgin Mobile on the 6th of January. The company should have done the external work on the 10th of January and should have installed the new box and the internal work on the 22d of January.I have never got th...
Hi This has happened at my house - the front cover of the box has come off due to the bad weather, am i able to have someone come out and fix please Thanks Jade
Hello I am thinking of ordering a fast broadband package with virgin media. I have checked online and it says it is available at my address and that I can do quick start. I would just like to know if the sockets I have in my home will enable me to co...
Hi Virgin media, I need a box to return my router, none was provided please can you assist? [MOD EDIT: Personal and private information has been removed from this post.]
I've been on call about 4 times with the same very unhelpful lady am fit to lose the plot. I cant wait until Wednesday for a technician ive to work im paying for gibabit wifi, hub 5. The network log saysregistration complete - waiting operational sta...
Does anyone know whether (and if so when) Virgin plan to implement IPv6 on its network?
