Installed new Hub5 today. New network popped up for a couple of minutes then disappeared. Had removed old details but they reappeared. Called help line but they didn’t get the problem. Said would message me but didn’t.So am now using Hub3 details w...
Hi, I need some help please. Over the Christmas period I tried to watch freeview using my TV aerial, only to find out that the virgin engineer who fitted the media has taken away the terrestrial tv aerial. Can you tell me what I need to do now to get...
I've ordered the self install pack last week, it was meant to come today. I don't have any confirmation email for delivery, only welcome email. I also don't have account and area number as it was left out blanked in the mail I received, so I couldn't...
As in the title, fibre broadband seems to be available to every property in my area, plus the 2 other flats in my building, however not to me. It appears through using live chat, where I had to explain that my house number was "n", not "n A" or "n B"...
The front cover for the box is broken and needs replacing. Please contact me to arrange replacement. Thank you
Hello, we got our hub 3 kit yesterday but the Wall socket in our flat doesn't have VM socket. How or where to order the VM socket?
I have received a contract but no confirmation of delivery date. The date I had chosen for delivery has since passed and looking through the website I cannot get any support. This level of customer service makes one doubt making the decision to joi...
How long does it take to get my account number? I have got a contract information sheet but it has no account number on it or area reference:
HiOur outside box is broken and all the wires are now uncovered and exposed to the weather. Please can I arrange for someone to come out and replace it.thanks
We have had Virgin/Blueyonder from year dot. We live in Victorian terrace with front garden. Have just noticed that the wiring that comes out of the pavement and runs up our small front wall is exposed, dont know how long it has been like that i.e., ...
