Hello,I've trying to request via your costumer service to have further coverage of you Virgin Media fibre broadband to our address for almost 2 years now. I've seen my neighbors having virgin media installed on their house even though we are on the s...
Hi all,Hoping someone can offer some information on their experience with XGS-PON installation.VM have just rolled out the new infrastructure over telegraph poles in my relatives area and I want to know what the installation process is like. If anyon...
I was just wondering how i can use a switch with the hub 5 and it's in modem mode. I am a noob at this kind of thing and i got given a 2.5gbps switch/ethernet card for nothing from a relative so i may as well use it. I am using the Archer AX11000 fro...
I cannot contact support via live chat or phone -- any suggestions, please!
hi - just received a new hub3 to replace a faulty one.I checked that the software version on both hubs exactly matched ... so I backed up the config on the old hub3 (admin Backup configuration settings), but when I try to restore that config to the n...
After the recent high winds, several cable clips have shattered and the VM cable is dangling. I fear damage to the cable over time, so how do I report it for repair?
I got an email just this Tuesday saying that my building has now been connected, which correlates with the last few months where there has been works on the street outside, and I now have a box outside my front door. But when I tried to arrange an en...
So I’ve been with Virgin media Broadband for about a week and from day one I’ve been having connection issue, my engineer put a 15db( something to reduce the connection to the box because he said it was coming in too high which could then cause the b...
Hi,The cover of cable box in the external wall has been missing for a while. Can VirginMedia get somebody to restore it?
Long story short been waiting since October 16th (1st install date) moved from original date of 5th Oct. Had 6 visits so far all saying same thing PON numbers don't match so can't install. After last visit received email stating next appointment woul...
