Good morning,I ordered a virgin media broadband back in October 2023.My installation date has been moved 15 times now, please see below:1. 07/11/2023 - installation requires essential works2. 08/11/2023 - Installation requires essential works3. 09/11...
I have now been without any broadband for a week. I have raised a complaint with Virgin Media, but since then the estimated time and date to resolve the issue keeps being pushed back. I have been continually told that a technician has been dispatched...
I placed an order on 15.02.2024 and chose delivery date for 19.02.2024. I have not received any notification to confirm the delivery date. My current broadband will be disconnected in next couple of days and I am stressed that I may not have access t...
Hi, every time there is heavy rain or a strong wind , the Wi-Fi signal becomes really poor - I’m struggling to understand why ?
VM is taking me for a ride, and continuously postponing my installation. Signed my contract back in December and since then my installation has been moved 4 times, and now stands at March 1, which I am almost certain will also get pushed. What the he...
We need to move our socket to a different room how do we arrange it?
I tried to create an account with Virgin Media so I could log into the app and control some Virgin Media WiFi pods. However when I tried to create the account it failed at the verification step. Either one of two things would happen:I would wait for ...
Hi I am trying to get a hold of someone higher up re my Wi-Fi booster. My booster nearly caught fire!! These are a fire risk & chat was not bothered at all with the pictures I sent them. I cant believe they offered me another one,as if I would put an...
My contract was due to expire the 18th of February. I make my payments every 18th.I asked to renew my contract from the 18th. As only a week from the payment had passed. The agent made the mistake to renew the contract on the same day and as soon as ...
We have a lot of old, disused cables and virgin media boxes on the exterior of our property. Many of the cables are damaged and all no longer used. Some are hanging into basement garden exposed and flapping about. Would it be possible to have all ext...
