QuickStart, set up and connections
Installing and configuring your kit
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Forum Posts

Cable pit - moving

Hi, I’m looking to get some contact details regards moving a CATV pavement access point due to some upcoming building works, has anyone had or know where I can contact the required department within Virgin? Thanks in advance.   [MOD EDIT: Subject tit...

LarsCook by Joining in
  • 107 Views
  • 1 replies
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Retentions call.

Currently on 1gig with a phone ( evenings and weekends) and paying £38 with discounts. Can someone tell me if the hub 4 can carry 1gig, just curious as I thought it was hub 5 only. When I gave my notice two days back I was offered the same but at £56...

cam1eron by Just joined
  • 78 Views
  • 2 replies
  • 0 kudos

Resolved! Order placed but no confirmation

Hi,I placed an order on 14th August for a broadband QuickStart installation kit and confirmed all pre-contract documents,  added direct debit. Then I received emails with the pre-contract documents and said there will be further emails to confirm the...

FHDur by Joining in
  • 1210 Views
  • 17 replies
  • 0 kudos

Upgading Broadband Package

Hi thereI was just wondering what is happening with my order as I requested for Gig1 Fibre broadband and placed the order on Tuesday 19th March as my contract is ending soon. I was told that my installation date would be Friday 22nd March but I wasnt...

ethanbm by Joining in
  • 87 Views
  • 1 replies
  • 0 kudos

Estimated timeframe

Hi All,I am seeing activity in the streets of our village where the contractor is installing the cables and street plates (if that's the right word).So far I estimate that about 10% of the roads have the cables installed.Does anyone have any idea how...

WALLSOCKET ETHERNET

UGH BEEN WORKING ON THIS ALL DAY! Have to go to coffee shop down stairs to message as have no cell service and they say I just have to wait till next week for an engineer to come out! Waited 6 hours and light never turned white. I can’t find a wall s...

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