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Forum Posts

Delays in Installation

VM is taking me for a ride, and continuously postponing my installation. Signed my contract back in December and since then my installation has been moved 4 times, and now stands at March 1, which I am almost certain will also get pushed. What the he...

nims3 by Joining in
  • 148 Views
  • 1 replies
  • 0 kudos

Wifi boosters

Hi I am trying to get a hold of someone higher up re my Wi-Fi booster. My booster nearly caught fire!! These are a fire risk & chat was not bothered at all with the pictures I sent them. I cant believe they offered me another one,as if I would put an...

Set up issue

My contract was due to expire the 18th of February. I make my payments every 18th.I asked to renew my contract from the 18th. As only a week from the payment had passed. The agent made the mistake to renew the contract on the same day and as soon as ...

Costa16 by Tuning in
  • 167 Views
  • 4 replies
  • 0 kudos

Pre-installation not happening when promised

I have been told multiple times that the pre-installation team or doing work outside my property on the day I call. This never goes ahead! it been 27 days now since the initial agreed date. Is there anyone here that knows how to move this forward and...

Kyled by On our wavelength
  • 157 Views
  • 4 replies
  • 0 kudos

Broadband Nighmare 20 days no wi fi

Hi we where due to be switched on today , got a text to confirm an engineer would finally arrive this morning between 8 and 1 pm i waited in all morning and NOBODY Turned up , spent 2 hours ringing Virgin in Philippines , then Mauritius ,then  got cu...

Sarahw31 by Joining in
  • 196 Views
  • 3 replies
  • 0 kudos