My upstairs neigbours have Virgin Media (it is only us and them in the property; two flats with a shop below) and i've been told whilst on the phone to Virgin that they cannot install to my flat! This seems really odd to me as I can see the cables ru...
VM applied a new contract without my consent and against my will. After multiple conversations with the "professional" customer service team, the "new" contract still there. even the "professional" Cs team agreed and promised to work back to the orig...
Hi I’ve just got my virgin media kit and have set it up but the only thing in my house for connection is to wires together with screw bits on end. Why is there two and how can I use it??
Ordered a QuickStart Router on 2/3/24 with the preferred delivery date of 5/3/24. Have heard nothing since receiving the pre-contract documents email, and have no account number to sign in with. Rang 0800 052 1734 to try and cancel the order as I wou...
Hi,Recently had the new hub delivered but wasn’t aware a Virgin wall socket was required prior. Can I get an engineer to come round and install one please?
I am having an absolute nightmare getting my services installed and thought that today was the end of it, it wasn’t.I have waited since May last year to get internet installed in my property and have been rescheduled every 2-3 weeks ever since. Ever...
My address isnt showing on the website to check packages but two numbers on the street are? Virgin dug up around the area and installed cables but still not showing for me. Is there anyway I can get this looked at?
Hi my virgin media outside box was broken and needs to be fixed how can I get help from virginmedia service team?Thanks
Hi.Just a quick question.Trying to set up a TP mesh system and it’s asking for what type of connection I have. The choices areDynamic, Pppoe, static, l2tp, pptp or ds lite.I’ve got the hub in modem mode & im not too tech savvy so don’t really know ho...
Hi there,I signed up to Virgin Media broadband last week, received and set up the provided router.Upon connecting the router to the coaxial cable and power, it eventually switches from a white light to a flashing red light.Logging into the router, I ...
