I really wanted to get 1 gig fiber in my new home but I can’t see the address in the list on postcode search results. But available for many houses around me and especially a house just opposite to me. It would be helpful if I can get an engineer app...
I placed my order on the 7/06/2023 but I haven't received my welcome email
Yesterday afternoon (8/6/2023) I returned home to find a Virgin media brown box had been fitted to the brick wall of my house which has just recently been repointed without my permission.I am not a Virgin media customer and have my broadband with ano...
Hi, I have been asked to contact you about the depth of your services at the public footway outside my property in L14. Can you please confirm if there are no concerns or issues with the installation of a dropped kerb/vehicle crossing above your serv...
Hi thereReceived and installed by Hub 5.0 today as part of an upgrade from 350Mb to 1Gig. Hub 5 is up and running fine but package still stuck on 350Mb. Looks like that is all that has been provisioned. Should I expect that upgrade today?Thx
Hi,The brown terminal/junction box that is on the outside of the property is missing its cover leaving the wires exposed. How do you go about getting this replaced. we have tried calling VM but cannot find the correct option to choose when going thro...
A virgin media engineer made a mess of my wall during installation. During their attempt to drill a hole in an illogical location, they managed to get pen and dirt marks all over the wall which do not come off— not to mention the hole of the failed d...
Hi,I have an appointment booked for Friday as my internet is not working - gardener cut through the wire. There is no option to add this to my appointment or a note so the technician comes prepared, please can someone help.thanks,Niaomi
I’ve just been ‘upgraded’ to a ‘new’ hub3 to enable my phone to be connected to the internet. I’ve followed the installation instructions, and although the internet seems to be working I get a solid orange led as reported by others. The instructions ...
I use powerline adapters and have done for years. All of a sudden yesterday the cable connection stopped working on my laptop. I have checked on other devices as well and the ethernet connection is not working on any of the devices checked. However, ...
