Hello, I placed an order for broadband in March.11th and chose a delivery in March.18th. However, I still have not received anything yet or any notice from the courier. Could anybody let me know how to track the status of my order and delivery in thi...
Hello, we a failed installation on Saturday 16th - engineers didn’t turn up. Received differing information over the phone - one agent saying the the field engineer had cancelled the install due to us living on a busy road?! and mention of a nearby t...
Just randomly stopped working, no rhyme or reason behind it. Of course, talking to someone in their outsourced customer service told me that it was my handset that didn't support it, despite it being the handset that's worked just fine with their cal...
What’s even the point of having them if my connection is literally faster without them?? They really are terrible, just want to know if anyone else has gone through the same thing as me. I don’t wanna waste my time on hold knowing they’ll say no henc...
Has you can see I'm having probelms getting this sorted ,need someone to point me in the right direction
PrePre Covid, Virgin installed these outside my block of flats, then covid happened (yay!) but they never did anything with it. none of the properties surrounding can get virgin....did they just forget, it's been 5 years.
I’ve just ordered my Virgin Media package for a QuickStart installation but I don’t have a Virgin Wall Socket in my home. Can I book an engineer online? I can’t find any links.
Can the new self install pack and cables connect to a old telewest splitter box Thanks
The street works and the pole have been done in our road in Upton, Chester, just wondering when we will be able to get connected please?
Was not sure what section to put this under, first time poster! I need to move my Wi-Fi and TV box to the other side of the room. I spoke to a telco friend and they said I just need some extensions to the cables given by VF but the boards soon to sa...
