Our wifi was supposed to be installed at the end of April. It has just been moved for the 7th time to the 1st September with that probably not being the last time! I have complained 3 times and only the first one was responded to which was no help at...
I have just upgraded to the Ultimate Volt bundle from a Bigger bundle and want to know if I can decline the "upgrade" to TV360 software and the installation of a minibox.I currently have a V6 box that I like the software on and am worried about the n...
I have arranged for Virgin TV and broadband to be installed in my home on the 7th of August.I have since found out from Virgin media that I need permission from my landlord for that work to be carried out.I asked my housing officer,who represents my ...
Hi there,I restarted the router as one of the itv player programmes wasn't working and this worked last time. The wifi has been fine since I got it but when I rebooted it this time it has a constant red light! I have tried connecting, disconnecting a...
Outside works need to be completed BEFORE Virgin Media can install my package. The outside works have been scheduled multiple times, only for no party to turn up on the day. I call up to ask where the construction team is and when the outside work ca...
Hi, VM have installed the infrastructure on our street been here approx., 6 weeks, when I asked the workmen if they were doing the whole estate they said yes, but they’ve only done half the estate, will they be back to do the rest?also how long does ...
During my Virgin Broadband setup, I noticed my wall socket has a TRIS-1002L fully isolated outlet. I'm not planning to use cable TV services, so I'm wondering:1. Is the TRIS-1002L necessary for my broadband connection?2. Is this device up-to-date, o...
Feeling a bit lost, had a install booked on friday 21st July. Told i needed a repull and should be sorted in a few days. Well obviously that was ambitious, no communication from VM at all. Was on the phone for an hour today and passed around 3 times ...
We have recently had virign media installed, and the original team caused a lot of damage to the exterior of our house. The next team came in to fit the box and put it it in without checking where there was power. So now it is installed into wrong pl...
Hello there, an engineer came out to fit our new broadband in MK45, he has left his 'one expert' behind. We only realised this after he had gone. I stupidly can't remember his name, but assuming it's going to be wanted! TIA
