Hub 5x solid yellow light
We had VM installed by an engineer last week and have a solid yellow light on our router with no broadband. Anyone had this issue before as it is currently sat with VMs illustrious IT team to resolve in 5-7+ working days
QuickStart, set up and connections
Installing and configuring your kit
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Hub 5 x flashing red light
Came home to my broadband not working. Red light flashing. Reset the system with reset button and internet comes back on for around 20 seconds (white light ) then flips back to red again. Rang virgin ; escalated to tech team and now have to wait...
metal splitter for tv and internet cable
Good Morning i am need of someone to help me due to have tv and broadband but with the new splitter and i am looking at trying to get the old metal splitter with the cable and i was wondering if i buy a splitter from screwfix and just use sky sat cab...
Re: Moving router
Could one of the forum team please reply, I would like to move my router please
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No lights on hub 5 with flashing power supply
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Cable pit - moving
Hi, I’m looking to get some contact details regards moving a CATV pavement access point due to some upcoming building works, has anyone had or know where I can contact the required department within Virgin? Thanks in advance. [MOD EDIT: Subject tit...
Resolved! Order placed but no confirmation
Hi,I placed an order on 14th August for a broadband QuickStart installation kit and confirmed all pre-contract documents, added direct debit. Then I received emails with the pre-contract documents and said there will be further emails to confirm the...
Haven't received installation package
It's been around 3 weeks since I ordered broadband with Virgin Media and I still haven't received the installation package, and a installation technician is due to call in a few days.Tried many times to get through to customer support through the pho...
Resolved! Estimated timeframe
Hi All,I am seeing activity in the streets of our village where the contractor is installing the cables and street plates (if that's the right word).So far I estimate that about 10% of the roads have the cables installed.Does anyone have any idea how...
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