QuickStart, set up and connections

Infill - How long is a piece of string?

A large chunk of Weston-super-Mare had RFoG rolled out a couple of years ago. The small estate I live on was missed out during that rollout (they did surrounding streets, within metres, but ignored us). Then VM took a bit of a break and started rolli...

Resolved! Missing cable box cover

Our external cable box cover is missing and I need to arrange a replacement as the cables are exposed to the rain. I can’t find anything online to help or get through to a human on the phone so posting here in hopes a support person can help me resol...

Resolved! Moved to new flat -- fibre services available on ground floor but not second?

I'm keen to continue my services with Virgin but the system says my new address on the 2nd floor doesn't have fibre broadband available. My neighbour who lives on the ground floor has full access and is a virgin media customer. I can see the brown vi...

Red light on hub

Hi, our router has had a red light since Saturday. I’m now very worried about a fire risk, the router does seem warm?

Pre-install chaos

Been waiting two weeks for Virgin's external contractor to do external work, will anyone actually come? My scheduled installation date was supposed to be tomorrow but I've now been told it's rescheduled, the external contractor visited my property on...

Moving my virgin media to an address that already has virgin media

Hey all,I have moved in with my partner and she already has virgin media. She took out her contract in December 2023. My virgin media contract expires in November 2024. If I was to move mine across would she need to pay off the remainder of her contr...

Longer router cable?

Hi! Can I get a longer Router Cable please? The 1.5 m cable I've received isn't long enough and as I can see on other posts a 3m Cable is available. Thanks! [MOD EDIT: Subject title changed for clarity]

Modem Coaxial extension

I'm tidying up my cables (trying to), and whilst I don't want to move my modem, I need to extend the Coaxial cable by about a meter, 2 at most so I can bring it up and over the built-in wardrobe unit and back down into the modem.Would I just be able ...

Resolved! Slow upload speeds & possible service issues

As above.Installation went well but the longer I think about it the more I'm concerned there is a problem.Streaming services (download) absolutely fine, issues however with (upload):Sending iMessages with mediaSending WhatsApp with mediaDropboxRing r...

Password Query

I’ve had a security alert regarding some data leaks regarding passwords. One at risk is apparently my VM one. Some time ago, didn’t VM change something that meant if you changed your login password it also affected your email password or something li...

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