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Forum Posts

Pre-install chaos

Been waiting two weeks for Virgin's external contractor to do external work, will anyone actually come? My scheduled installation date was supposed to be tomorrow but I've now been told it's rescheduled, the external contractor visited my property on...

Steveoek by Tuning in
  • 370 Views
  • 9 replies
  • 0 kudos

Longer router cable?

Hi! Can I get a longer Router Cable please? The 1.5 m cable I've received isn't long enough and as I can see on other posts a 3m Cable is available. Thanks!     [MOD EDIT: Subject title changed for clarity]

Modem Coaxial extension

I'm tidying up my cables (trying to), and whilst I don't want to move my modem, I need to extend the Coaxial cable by about a meter, 2 at most so I can bring it up and over the built-in wardrobe unit and back down into the modem.Would I just be able ...

kumram1 by Joining in
  • 155 Views
  • 2 replies
  • 0 kudos

Password Query

I’ve had a security alert regarding some data leaks regarding passwords. One at risk is apparently my VM one. Some time ago, didn’t VM change something that meant if you changed your login password it also affected your email password or something li...

Sibbo by Dialled in
  • 175 Views
  • 3 replies
  • 0 kudos

Still no service

I have been tearing my hair out due to having 4 no shows and installation date cancellations. Took out contract mid January. no customer service. Was told lie after lie about installation problems. Difficult job all installs are different and things ...

Green333 by Joining in
  • 116 Views
  • 1 replies
  • 0 kudos

Hi Joe,I have a similar issue and wondered if you could help, I’ve attached a photo and would appreciate a DM to discuss, apologies in advance for hijacking James thread.KRLars 

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LarsCook by Joining in
  • 83 Views
  • 1 replies
  • 0 kudos

User already logged in (when not) on hub

Recently, when I want to configure my hub 3.0 for port forwarding etc, I get this when I try to log in. No one is logged in, I even made sure to log out of my last session, but it still does this:"Please Note!Someone else is currently logged into the...

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wiry by On our wavelength
  • 108684 Views
  • 196 replies
  • 8 kudos

Recontract and Cancel

Just tried this and it still works. They tried increasing my 1Gig only internet to £49.60 which is a rip off. They didn't offer a new deal and have been with them for 8 years.So I made sure to create a new contract, not just a downgrade. Called up a ...

nikolas2 by Joining in
  • 110 Views
  • 1 replies
  • 0 kudos