HiI have recently purchased Hub 5 with the self install option I have a virgin socket but there is already a cable plugged into it which leads into the street.I’m not sure if I should unplug this and plug in the new cable I’ve been given in the self ...
its been almost a week and I have not received any update on the status of my home delivery order, the self install kit was supposed to arrive on the 1st of September.Meanwhile I have not even received my account number to at least sign up and get an...
How do i cancel a visit from an engineer. The problem with my broadband has been resolved and I no longer require the services of your engineer. I cant find any way on the app to cancel the appointment. The appointment is booked for Monday 4th Sept b...
Hi, we just moved into a student property and we were told we didn’t need an engineer to install the wifi box on the phone. But it turns out we haven’t got the isolated wall socket so we can’t connect. What shall we do? Do we need an engineer to come...
Hi. I’ve got the kit of hub and tried to connect the hub to the cable. However the part of the insert is like a needle as well as hub’s one.That’s why I need a help by an engineer for the installation and please tell me how to book it.***I’m not good...
Hello,Joined yesterday and went to set up my account online today. Been trying for a few hours only for the links to lead to a verification has expired page. Any idea what I could do I've tried other browsers etc and nothing has worked so far.
Both neighbours that are either side of my house have Virgin Media installed but it seems like I am not able to get Virgin Media. I was wondering if someone from the Virgin Media team is able to find out how I am able to get Virgin Media installed pl...
Good evening. I hope you are all well and I hope I can get some assistance.Myself, partner and 1 year old have just moved out of our parents and into our first house today and we received our self install broadband and tv.I have tried to follow the i...
Hello,I ordered fibre broadband hub which was supposed to arrive on August 31 but I still haven’t received it and there has been no update on Yodel tracking since that day. I talked to Yodel but they don’t seem to help. Could anyone look into this ur...
My Virgin Media Installation took place today and i am up and running. However i want to get into the router so that I can change my Username and Password but the 1st letter of the Hub Settings password is totally unreadable. It is just a smudge and ...
