Good morning!I hope you are well. I received today my kit for virgin media and chose to set it up on my own. But the cables on my living room are cut off so I need help from an engineer to set it up if possible?? I am unsure on how to arrange it so g...
Hi everyone Just moved and replaced a previously owned router (hub4) that was working with a hub 5 that now doesn’t work . Called and it said that quick start equip is activated and auto hangs up. Found a way of speaking to someone who says sometimes...
So I moved into my rental property a week ago and arranged my broadband with VM a little over a week before that. I was told that today (8th Sep) would be my installation date. The engineer came the other day to do the external work. I know they say ...
i am sure i have all the connections on 100% but my Hub 5 keeps flashing red, signifying an issue with connection. i have attached a picture after i loosened the cover to check if all is good. it all looks good except the loose wires has got somethin...
I’m also having the same issue I recently received a virgin media starter kit and only have the virgin media Ethernet outlets.
I've upgraded to the 1gig connection and was expecting my new hub 5 to arrive. Email said it could be 7-10 working days but we're beyond this now. Any way of tracking this?
Why does it take so long for external works to be completed? Been waiting ages and have no internet to the property at all so in desperate need for a quick resolution
hi there, I have 2 broken probably vandalized boxes on the outside of my building. This is effecting the signal quality in the apartments. Could you please help? thanks Dan
Can someone help please? We have just moved into a new flat and was told the previous tenants had virgin. We ordered the self start kit but it seems we have a different socket? I’ve looked everywhere and this seems to be the only internet point. The ...
Ordered a new broadband kit, done with all the connections but somehow not able to connect to the internet. Please advise
