Like the title says. I haven't received my new free hub or any of my information on my account, yet i have a pre-contract email and two codes that confirm the order and the sent hub? What should I do?
Hello, I’ve managed to get the 360 box working, however as the hub is so far from the TV I’ve trailing wires and I’m close to putting it back in it’s box! I’ve got a cable left it says Wall socket to splitter/broadband it’s quite long and I did tell...
There is an existing unused VM cable on the wall between our house and next door, less than 2 metres away from the installation point. All they have to do is drill a hole the wall and they're behind the TV. According to customer services the pre-in...
I recommended a friend. He is in the process of changing to VM from Sky. Of course, he's had a number of phone calls to (a) set it up, (b) "don't leave me" and (c) now a call from Sarah at VM saying "it didn't come via me, so neither of you will get...
Had broadband installed a few months ago; in order to facilitate the use of the router in my loft office, a hole was drilled through the inside wall and through a roof tile.Last night, when it rained heavily, I noticed that water was ingressing throu...
When I click on contact us from the home page I see this:...but clicking on 'Live chat does nothing except highlight it.From My Account page, if I click Help & Support it takes me to a page without any contact options. If I click "No, I need more h...
I've just received my new Hub 5 router. It didn't come with a power cable. The power cable for the Hub 3 and TiVo does not fit.I have just spent a while on the phone to the help centre - an excruciating call having to explain he issue about 5 times i...
hello, i accidentally closed the registering tab when registering for virgin mediaany suggestions on what i can do as i was waiting for verification email
I've just had my delivery and hub is on, wifi working and tv box plugged in. BUT..... the TV and TV box are opposite end of room to the hub & wall connection. I cannot get live TV and and i am starting to think it is because the TV box is not attache...
HI, im moving home soon, the new home had VM in the past but is now serviced via Sky. i would like to move VM account across but unsure whether current install is good enough. How do i book a service engineer to survey home to find out? TIA
