HelloApologies for what may be a very straightforward (and often asked) question.Our VM self install kit has arrived but the broadband cable from the router seems to be incompatible with the VM coax socket in the wall. Pics attached. We've an enginee...
My quick start kit was supposed to be delivered today but hasn't. I didn't receive any message from a delivery company or any updates from virgin since the original order was placed. I am unable to get assistance through the phone or online due to ne...
Hi everyone, newbie here. Just joined Virgin Media from Sky and hoping it’s going to be an easy ride. I just had Svella Connect do some external works after my initial installation from Virgin Media (who was a brill technician, couldn’t fault). Sham...
Hi,I just moved to a new house and got my virgin media kit today. When I searched for my postcode online it showed that there's VM in the house, but I can't seem to find an MV wall socket. There's an openreach BT white box in the wall and there's 2 b...
I’ve installed my hub 3 router for the first time today and the green light just keeps flashing. It has done for over a couple of hours now. The setup guide says it will flash green for a bit bit will then turn solid white one finished connecting. Ho...
We're moving our front room round a little, and I need to move the tv to the other side of the room, and therefore relocate the router. I've tried arranging by phone but it's almost impossible to get through to anyone! So I'm hoping someone will get ...
SpoilerVirgin cables were layed back in May this year by Svella Connect, then nothing until this month Sept, not digging channels etc,. But pulling the grates up to insert cabling,I asked if this was Virgin Media, he said yes & they were a different ...
We have a cable duct on the pavement in our road , the cover is breaking up & will collapse soon. I can't find an email address to report it to.
Hi there - I posted a few months ago about a cancelled installation as further work was needing done in the street - specifically 33metres of duct was needing laid. I was surprised to see kier operating on behalf of VM appearing a couple of weeks ago...
Hello everyone,I'm trying to setup my Virgin media hub right now and according to the guide, I need to plug my hub into the wall socket. Well I can't seem to find anything like that and the closest thing I can find is a Telewest broadband box at the ...
