I will be installing Virgin Broadband, TV & home phone soon but just wanted to check if it matters that I have two Virgin wall sockets in different rooms from a previous owner. I will only be using one wall socket, so the other socket will have no co...
Hello,Two weeks ago I ordered a self-install pack to be delivered on the 15th November for when I moved into the new flat. Unfortunately, I never got a confirmation from Yodel, and the starter park never arrived.I tried getting in touch with customer...
My base speed is 264 mbps download and 25 upload near the router. My house is two storeys tall, and my room upstairs is only receiving ~10 mbps download and even less upload. Which pods are best compatible and will be best with my house? I have a vir...
Good afternoon. After waiting in all day yesterday, Yodel tell me that my quick start package has been delivered....not to me. I have looked everywhere. Have been 3 hours on chat waiting for a human to contact me, with no success. Yodel say I have...
Like everyone else with this issue, I want to move my router location to a new room but doing this over the phone is an almost impossible task.Can someone please DM me to book an appointment.
I ordered a self install virgin box on 19th for today, 25th, and I have received the pre-contract email and not had the delivery date confirmed or the contract email.Can anyone help with this please?
Morning allposting as the 3 previous times I’ve posted here I’ve actually had some really useful feedback.I’ll try to be as brief as possible.1) previously moved to ultimate volt package in Feb 2023, upgraded to 1 gig, it turned out that it was never...
My address was listed strangely when I was choosing my installation address from the drop down menu earlier today when buying a new broadband package, but I proceeded anyway. Now the order confirmation documents have a neighbouring building's address...
I'm really fustrated with Virgin Media. 27th July 2023 - I informed virgin over a call that I will be moving into a new property on the 6th September. Was advised pre pulling would need to be actioned because my property has never had virgin before....
I have yet to receive confirmation of my delivery and it is now the date of delivery I had in the pre-contract. Will I receive anything today? I require internet for work and this is a house move.
