Hi,I have been trying to order the "Student M250 Fibre Broadband". I got through the process of filling everything in and bought it, I receive the order document for the purchase and am taken to an order confirmation screen. However there is no confi...

Broadband ordered but not delivered

Hello,I ordered broardband to be delivered to my address on Saturday but it never turned up, and I had no notification beyond the first email.I phoned the pre-install team and they said they had no record of this order, so I ordered again with delive...

QuickStart setup/Account

HelloJust a query regarding my account.I have order a quickstart self setup for a new property I am moving into next week, and the delivery date for that is the 7th October(day after I move in)I have recieved an email with my pre contract and another...

isolator cable

my isolator cable is too short . Do yoy do a longer one or will the socket have to be moved? 

Will a sky sports rolling contract remove my tnt sports?

I recently joined virgin at the end of July this year and only now seem quite happy I did as they have now removed tnt sports from all packages. I was offered over the phone sky sports UHD for £22 a month on a rolling contract and was wondering if by...

No virgin media wall socket

Hi, Same problem here. just moved in, can see the brown cable coming in from outside but there's no VM socket or Virgin Cable inside the property. Can someone contact me to arrange an engineer?

Advice for replacement hub and awful customer service

I reached out to customer service on Friday 15 September because my hub had died. They charged me £35 for a replacement and I got a text almost straight away to say my hub would be delivered the following Tuesday. Yodel told me the delivery had been ...

Hub 4 overheating

Hi   I'm having the same issues,  the HU  4 is extremely hot. I have to turn the it off and allow it to reset. I can't hear a fan running inside. Can you help