QuickStart, set up and connections

Gone away email

I ordered broadband to my new address and just received a gone away email can someone help me sort this please

VOIP service from another provider is not working properly

Hi all,I am using Virgin Media as my broadband provider and trying to use a VOIP service bought from a provider other than Virgin. I've set up a phone, and everything seems to be working, except for the fact that when I talk to someone, they can hear...

Unfulfilled Installation Commitments and Unprofessional Customer Service

I write to express my profound dissatisfaction with the service I have received from Virgin Media regarding the installation of my Volt 1GB broadband connection. My experience has been characterized by delays, miscommunications, and unmet promises, c...

Hub 3 Base LED keep flashing Green light on initial install

I’ve installed my hub 3 router for the first time today and the green light just keeps flashing. It has done for over a couple of hours now. The setup guide says it will flash green for a bit bit will then turn solid white one finished connecting. Ho...

Red light on router

Hi, the red light has been on my router for a week or so now. My wife lights are constantly disconnecting also. I have tried resetting 15 seconds and 60 seconds but the red light remains

Disney plus

I am trying to add Disney plus to virgin media I'm new customer I go in Disney plus to subscribe to it it says error try again later the TV been active today got netflix running ok just Disney plus

QuickStart box undelivered

I ordered my QuickStart box and was expecting it to be delivered on the 26th September. Unfortunately I missed this delivery and changed the address with Yodel so I could make sure someone could take the parcel. Since 28th September, someone had to s...

Pre-installation nightmare

Hi all, I need a bit of advice please. My internet was meant to be installed on Sat 23rd Sept - on the Monday before, i received an email saying it was rescheduled for the 10th of October with no reason why. I rang them and they explained there was a...

Easy renewal.

Honestly how come Virgin Media get all the stick?We currently pay £25 for 250, tv and phone.Renewal was coming up 1st Nov, so called this afternoon (Sunday), went straight through to retentions, had an honest conversation with the guy on the phone, s...

Cable laid too shallow in front garden

Recently moved in to a home and have setup Virgin Media. Have subsequently began to relay the front garden and the cable has not been buried deep enough, and has he cable is too short to relay myself lower into the ground.How do I arrange for an engi...

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