Hi thereI am a long time customer of VM and was sent a new router, the Hub 5, as part of an upgrade to the 1gbit package.Since the upgrade of the router I've been getting intermittent connectivity, when the connection drops out, its not just the Wi-F...
Hi, recently my street had new lines installed underground by contractors working for VM. I have been checking weekly to see when the service would be available for some time now. today i thought i would check if any other houses on the street can re...
Hello there, I joined virgin media in mid May with my first promised installation in June. I have had several delays every two weeks up until August 3rd, which then they realised that a cable had to be pulled from the cabinet to the house. The delay ...
I just moved house on Monday, to an area nearby, and plan to keep using my same services.I tried all day Sunday to use the live chat (which was absolutely useless) and then I phoned on Monday morning and was told the agent would contact the people wh...
Virgin or their cabling contractors visited site today and run the cable through the grass in the least intelligent way and also installed the exterior terminal box wherever they wanted.From the exterior box do they run another external cable to a de...
I signed up for a contract with virgin and picked a date for the quickstart self install to be delivered (3rd of this month) but it has not arrived yet and I've not received any email/contact about it's delivery. I have not received other information...
Hi, I am a broadband only customer and had my broadband installed this week. The engineer replaced the TV aerial cable with the virgin media wire from the ground (in the box on the front of the outside the property) connecting with the white cable wi...
Seem to be getting very big issues at the moment, especially on video calls for work when WFH. As I use modem mode been checking my AiMesh system as thought it was causing issues, but I have a 10GB backhaulk connection now between nodes, with no erro...
Hi,I was meant to recieve my router today but instead got an email saying that Virgin have recieved my 'gone away' form and wasn't sure what this meant. I used to have Virgin Wifi in a previous house and closed that account a year ago. I am repoening...
What can I do, was supposed to have my installation 23rd June which didn’t happen ,just been informed it is scheduled for 12th September,this is 2 1/2 months,totally unacceptable.Do I just wait and see what happens or is there something I can do?
