Looking to downgrade my package and move to VM stream. Currently have maxit and sky sports (not HD) with 250mb, paying £64Think the best bet is to try and cancel and say I just want broadband and see what they offer.What have people got recently on b...
Just out of interest as I couldn’t find exact details on this anywhere, I live in a town or area of a town that has never had Virgin Media infrastructure/availability. I noticed recently markings on pavements with VM sprayed next to them etc and lo a...
Received the quick start installation kit and followed the steps but no internet connection. Solid white line but no other lights showing. Wondering if it’s the wall socket we are using - it is an old one and doesn’t seem like a virgin media one. Hav...
I want to get broadband with Virgin Media but my address is still listed as a series of flats, not as a whole house (which it’s been for 15+ years so the address file is v out of date), and is not showing as a property you can serve. The houses eith...
Hi, I’ve recently moved into a new flat and requested a home move with virgin. My address does not show up on their postcode checker but it does on the Royal Mail one. I’ve called and had no help, how do I get my address changed to a residential one ...
Hi all,I recently moved into a new flat. I was supposed to receive an M350 self-install pack on Friday 6th October. On Thursday 5th October, Virgin Media e-mailed to say they had received my Gone Away form. I've had no further updates.I understand th...
Hi, I am having the same problem. I have used the same student email to get the student broadband this year and therefore my virgin media app is only showing my old account number and my old bills. My old broadband is disconnected and my new broadban...
Hi, I had my T.V. & broadband installed last week and I noticed over the weekend that the cabling to the box on the outside of my house is a mess, with several cable loops left dangling and the outer sheath not properly clamped inside the box. It jus...
I got an email about upgrading to 1gig which I accepted last Sat 1st October. I received confirmation of the order which is CH2050935451.It said activation date was estimated for Tue 4th which I knew was a bit of a stretch, and I also called the call...
Hi just wondering my street was dug up months and months ago for fiber cables and thought oh at last I can soon get fiber. A months go by and still can’t get fiber some of the street has got it installed just wondering why I still can’t get fiber. I’...
