New Address Not On Your Website

Hi,I am wanting to join virgin media but my address does not show on your website. Neighbours in my street have your services and our house has a virgin media box installed for the services. Can you help please? As this is impacting me massively with...

How to speak to a human at VM tech support?!! - Now its SMS and disconnects you

Before when you ring the VM number 0345 454 1111 and say have a fault after a wait etc you get to speak to a human now they just send an SMS and disconnect you!!How do you get to speak to a human now in the faults department? I realise will be overse...

Hi Rob, I have a very similar issue but the cable is fully severed externally to take the tv line around the house to the back where our virgin box is. Can I get support for getting a new one fitted?

Still haven’t received my broadband and self install kit yet

hi I made a order on 06/10:23 was meant to be delivered for the self install kit broadband but still haven’t received it and all the tracking is showing (NaN) not to sure why also when I check appointments it don’t show any I had the contract but not...

not even connected yet and already more than fed up with Virgin Media

Recently TRIED to switch to Virgin Media on september 25th, so far? I am not even connected yet and Virgin Media keeps assigning engineers to the problem when it isn't even something the install engineers can fix! And don't even get me started about ...

Stream box not working

I tried to set up my stream box for the first time and no light comes on. I’ve unplugged everything and plugged it in again but it’s like the box is faulty. Does anyone know what I can do? Thanks

Delivery changed to over a month later than expected

Hello,On the 10th of October, I ordered the M125 broadband and picked the 13th as the delivery date. Today I recieved an email stating that the delivery date has changed to 25/11/23, over a month past the date I was expecting.I have just moved house ...

Moving brown box

Helloi need to have my brown box moved in order to facilitate a gas connection. It only needs to move 2m along the house but I don’t need or want any new holes or entrance points. Can this be facilitated by extending the cables etc?  

Green flashing light on Hub 3

Hello, I received my activation text but didn't realise it said to set up within 12 hours. Tried to set up today and just a green flashing light! Please help, working from home.