A while ago, having issues with broadband/TV connectivity, a Virgin Media engineer had replaced the standard splitter (I think the correct term is a 2 Way Coax Connector) with a powered splitter/amplifier. This had not solved the problems so Virgin M...
Hi,I recently signed up with VM and was given an installation date of the 23rd August. I made plans surrounding this date with work and other personal commitments to ensure I can get online as soon as possible.Out of the blue, on the 21st, I get an e...
I'm a new customer with Virgin (M125 Fibre) so I don't have a Virgin splitter. I've received the self installation kit with a hub3, going through the installation process, and I'm asked to take the red-banded end of the isolator cable, and plug it fi...
I've been trying to get Virgin Media for many years, this is just the latest.Placed an order for 1Gb Broadband and was pleasantly surprised that VM rang to say they had signed off a budget to come and do some external work to try and get cable to my ...
Placed an order for 1gig broadband & Stream with Virgin, my appt for installation was 20/10/23 I have a tee at the end of my lawn & a cabinet just up the road, just received this from VM, god knows when I’ll get it, email as below:-Hello, We’re reall...
Hello,Today I received my Hub 5 and have connected to all my devices apart from my Alexa Echo and Show. Does anyone know why I cant connect these devices to Hub 5 when theey easily connected to my previous Hub 3?Thanks for any help/advice.Regards,Jim
I’m looking to get a new internet box for my new house but I’m not moved in yet, so wanted to send it to my current address where someone will be home to receive it. But can’t seem to find a way of changing the delivery address
Hi all, when I signed up for Virgin Media, it said the service was available at my house. When the box came, the guide has said to screw the cable into the VM wall socket but the problem is I don’t have one. Is there a way they can come out and inst...
I ordered a broadband kit on the 10th of October, after receiving only the pre contract agreement and no confirmation e mail, I cannot contact Virgin as I have not received an account number or area code. Has anybody had any similar issues, almost be...
Hi, how do I order a new cable (wall to V6)?
