Had an absolute nightmare trying to change my service provider from Sky to Virgin. First of all I couldn't set up my quick start kit due to a non existing cable to my home because apparently the old cable had been cut, fair enough not virgins fault. ...
Hi all,I recieved my package yesterday and buy I have some issue about the wall socket. I have a empty NTL box and a tratec splitter on the wall that suitable for plug. So I used tratec but there is no connection. Am I using correct socket?
Have PC connected to Hub 3 via ethernet. Just tested using Samknows realspeed router shows 104 mbps device shows 62.6 so a bit over half speed. Is it likely the coax extension I bought from Amazon is causing this discrepancy? Do VM supply longer cabl...
Hi there We have had virgin media cables in our installed in June time, but waiting to find out when the new network is likely to go live? Post code area is DN4 - Cantley; Doncaster.
Hi,I have tried searching and can't seem to find an answer. I may be being super dumb here....The pre install team have installed the box and cable outside today. This is on the opposite side of the room/wall where any hub will be based/where curren...
HelloI'm not sure if this is the right forum for this post, please move if it isI first asked virgin about this back in in 2017 and was told we'll look into it, they gave some excuse about building work and digging up the street but as we live on a s...
Hi,I have reported a damaged Virgin media pit and it's lids for almost 6 weeks now and it still hasn't been fixed.With whom can I get in touch to resolve this issue ?
Hello everyone,I'm new to Virgin Media, having chosen them for my broadband service based on friends' recommendations. However, I've run into some problems.I moved on Oct 10, 2023, and tried to order broadband service from VM the next day. But they s...
Signed up recently as a new customer to VM for the fibre connection and received an email saying there is already a VM account at my address in another name.I moved into the house just over two years ago and had been with BT until now. The two previo...
Hi on acct sent Hub 4 as foc upgrade, 2 existing Pods , are not connecting surely if same account the Mac codes are migrated to the New Hub since Sunday am won't connect and on the VM Connect App not showing all other devices connected are not a hap...
