QuickStart, set up and connections

Can't accept renewal offer due to website not working.

I have been trying to renew my contract with virgin but ever since I received my emailed "Pre-Contract Documents" I have been unable to access my account home page... I can access billing and some other pages however If I try to access the account ho...

Resolved! Brown Box Cover Missing

Recently moved into a new property and noticed that the brown box cover that holds the Virgin landline/internet cable from the outside of the building through the brick into our router, is completely missing.Was wondering how I would go about getting...

Account number

I received a welcome email with all of my contracts regarding my order for broadband, but the space for my account number was left blank. My broadband should have been delivered a week ago, and when I tried to inquiry about its delay, I had to enter ...

How to connect to fibre optic wifi ?

Can anyone help ?During recent renovations the electric socket and jack for FO connection were removed. The remains of the cable was found coming in from main external cable. Is there anyway I can connect to fibre optic without a hub, directly from ...

I just got my self install kit, but need a technician to come.

I just got my self install kit, but I dont have the box to plug into. I really need to get a technician to come out and install one so i can plug my hub into it. I cant seem to find any way to book a technician....just endless faqs about the managing...

Resolved! Recycle or Return

Although this question has appeared before the answers vary and I need definitive advice. 5 months ago I was upgraded from Hub 3 to 5. The advice was to recycle the old hub. There was no label in the box but searches revealed that I could recycle via...

Superhub 5 on the way - do I need to call tech support to activate it?

Superhub 5 is on the way will be upgrading from a Superhub 2 when the agent ordered it I asked if I need to call up to activate it he said just swap them over but am sure that's not the case?? Don't I have to call up tech support to activate the new ...

Resolved! Redirect delivery

I've had to reschedule my delivery a few times now as things have cropped up which has put a delay on getting the house keys to my new property. I've no idea when I'll be moving in now and can't get through to virgin media to help me. I'd like my B/B...

Moved install date !!!

Hello everyone… I thought joining Virgin media would be a plain simple process and has now turned out to be my worse nightmare.i phoned numerous times all week, the fibre is installed outside my house ready for the engineer to come in was ment to hav...

Resolved! No wall socket but wire from underneath floorboards

Hi there, I moved house and ordered VM broadband and got the option for a quick start kit. My understanding is you can only get the quick start kit if the house has had VM in the past. It’s been delivered and it turns out I don’t have a wall socket f...

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