QuickStart, set up and connections

No welcome email or contact since placing order

Hello, I placed an order with yourselves on the 1st September 2022 and it is due to arrive today (06/09/2022).However, I have not had any contact from you since placing the order. I have had no welcome email with account details meaning that I can't ...

Quickstart

My 2nd quick start delivery kit didnt arrive as promised. My 1st quick start kit went missing now promised a 2nd delivery was assured it would arrive yesteday. Yodel again no delivery. In need of landline due to husband being ill so need medical car...

New Customer Woes

I signed up as a new customer on 25 October for broadband, and received a confirmation email of the order telling me that the self-install pack would be delivered on 28 October and that I would receive a confirmatory email when it was despatched. No ...

Wall Socket

Hello.I make the order with Quick Install, but I don’t have any wall socket in my house.What I need to do?

Neighbour access permissions - BT pole

We signed up about 3 weeks ago, with the connection coming via the black box on the BT pole (we insisted on a pre-install visit from an engineer to confirm how we’d get it). The wire would cross 2 gardens, but the engineer said it would all be easy. ...

Did the retentions dance today

My 18 month contract is coming to an end and my bill was going to be increased from £25 to £51 for my 250Mb line. Did the dreaded call and was put through to a nice representative who was able to get my bill down to £26.It's still a small increase, b...

Resolved! Virgin install

Hi, hopefully someone can help. I want to get virgin media broadband installed, every one of my neighbours has access to virgin media except myself. I live in a cul-de-sac where my house is at the end and set back a bit from the road. I have been ...

Is this a good price for these packages?

My contract ended and I wanted to renew it but they were giving me ridiculous prices on the online chat. I read on here that people cancelled and then got calls back with much better prices, which is what just happened to me. My previous contract was...

re pull scheduled but didn't happen

Hi i had a repull booked and scheduled for the 23/10/2023 that was booked by a virgin engineer when he visited my property a few weeks earlier as he recommended a repull as my power levels are way out of spec as the cable used in my installation wa...

Resolved! External cabling

Trying to find out when they will come to do the external cabling from the road to my house. Each time I phone they say ‘today’. I have stayed in for three days but they’ve still not been. (I’m having work done on front garden so need the cables put ...

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