Hi guys,I've just signed up to VM broadband but my new router -arrived yesterday - has a completely loose metal connection and isn't working.Can you please advise me how to return the hub and receive a replacement? Many thanks.
Hi, I am moving into a new property on November 20th and I have opened a broadband account with Virgin. It was however activated on 8th November causing the existing tenants to have their broadband disconnected. They successfully got their account re...
I need to move my router connection from frontroom to an upstairs front bedroom
New kit has arrived, including a hub, a TV box, a connector cables for both internet and TV, etc.I cannot find a Virgin wall socket within my flat.I just found a box in the closet which has a cable indicated as CABELCON 4.9.Once connected it directly...
My area has recently had virgin media installed but for some reason half my post code area is showing as not available some month after the area has been completed. The area is served via telegraph poles and I watched as the coiled cable was installe...
Hello, I have exactly the same issue - no cable received with new Hub 5. I am upgrading from Hub 3. Please can you help? Many thanks
I ordered a broadband package a few days ago. The QuickStart pack is supposed to arrive tomorrow however, I have had no update on the order (no dispatch notification or any other email . The only email I’ve had is my contract and a summary of my orde...
I am new to VM.I placed my order online for the equipment after the post code showed VM as the previous provider. I followed through with the process and got 2 emails; one confirming my order with a reference number and date of delivery and the secon...
Hello allI have just connected up my router and this is the first install. For an hour now I have a flashing green light and no internet.I'm thinking maybe they haven't activated the service their end?I have this connection? Do I need the box in the...
The ongoing Saga continues! Since september 25th have I been trying to get through to Virgin Media about a PON-missmatch in this area, ever since then all I've gotten were empty promises about when the isue would be fixed and rude customer service wh...
