I am reaching out to express significant concerns and seek an immediate solution regarding the delayed installation of my broadband service. Two months ago, a representative from Virgin Media offered me the opportunity to upgrade to your high-speed b...
Did a home move on the 19th September, told VM my new address and was told cable work needed doing to the property and that this would be done before we moved in. To this day work is yet to be done. Every time I phone asking for an update I get told ...
HiI'm looking at getting VM installed. What defines where the cable comes from the street to the house? Should there be a capped hole or something visible outside the property? I dont think I have seen anything. I thought i heard that they had come o...
Please help! Have had total loss of service for a week. Engineer visited and said need a Cable Re-pull (would be 24-48hrs). Called VM after 24hrs and had no idea and said they can book in for 27th Nov!! 2weeks! wth..seriously…They then said try reboo...
Hi everyone,I've received the QuickStart installation kit and got to the first step with plugging into the isolator wall socket. However the wall socket (which my landlord has confirmed is Virgin Media's) is missing the actual socket (image 1).The bo...
Hi, I have received my new Hub 5 and it working fine apart from the telephone. I boxed up the old router as per instructions and went to drop it off at the designated drop off shop found on the app. When I went into the shop and the lady scanne...
I have the same issue where by the Hub 3 has no wi-if and tells me ‘no internet connection’ and 192 168.0.1 page says update in progress. In the last 2 months, I have had three failed Hub 3 replacements, 2 failed Hub 5 attempts (unable to get Hub 5 b...
Joining the conversation- only 7days with Total Loss of Service. Engineer visted said re-pull needed and will be done within 24-48hrs. Have rung VM customer services and no details of appointment…have rang serval times and they are all clueless - eve...
My elderly mother has just received an adapter that she needs to fit when her service changes to fiber Network.How can we book an engineer to assist my mother who is 90, has dementia and needs her Virgin Media for her Careline.Thank for any help
Hello all.At the moment I have Hub 3. My devices set up includes various Smart TV`s, Ring Video doorbell, Ring Cameras, Other cameras, Smart plugs, 3 x Echo show devices, PC, over 30 devices in total.My question is, If I were to upgrade / ch...
