QuickStart, set up and connections

Virgin Media Cables damaging front of property. How do we have these moved or removed?

Hi There, A virgin media cable is running over the guttering of our flats and is causing damage to the front of the building - bringing water down and onto the brickwork. This is now starting to cause damp inside and we need to get the wire either mo...

Resolved! Omni Box fallen off outside wall

Due to the recent stormy weather, our Omni Box on the outside wall has fallen off. There is no damage to it and it just needs re-drilling/screwing into the wall. Do Virgin charge for engineers to come out to do this?

Climbing Post RS and uncorrectable errors

Hello,We upgraded recently to add TV and phone to our package, since that upgrade something about the broadband was a little....off which after a few weeks of been like this mainly noticeable in gaming, remote desktop or other streaming I logged into...

Omni Box

Hi I hope you’re well.Our external Omnibox is broken, we have building work at our address and the cover has broken off leaving the cables covered in building dust.Could I please ask for a technician to come and take a look?

Replacement PSU for hub

Hi, how do I go about getting a new power supply for my Virgin Media Super Hub (VMDG480)???Nothing is wrong with the hub itself, I just need a new PSU for it.

Resolved! No wall socket

Hi,I’ve recently moved into a flat & ordered my broadband/tv package and opted for self installation as it advised VM was available however I’ve noticed there is no VM wall socket to connect my router etc to.Could an engineer be arranged to install p...

Virgin wall socket installed in wrong place

Hey,I'm a brand new Virgin Broadband/Fibre customer. The connection was installed yesterday (30/03), and they connected my property to the street cabinet was done last week.I did understand that they 'might' need to drill a hole or two, but I stupidl...

No order/contract confirmation email

Hi there, I placed an order for a wifi package on tues 21/11 for delivery on 24/11 (today). I received the ‘pre-contract’ documents and the ‘order summary’ but I received no confirmation of delivery date, contract documents or account number. can som...

No welcome email

My brother was set up with WiFi and tivo box last week but yet to receive welcome email. In addition the tivo box cable does not work unless you wriggle it to get it to work. Could the forum team contact me and I can then give you his details private...

Account Not Activated After Activation Date Has Past

My Account Is Not Activated Email And Account Number Are Not Recognised. Can Anyone Help? I Need Internet For Work And I'm Ready To Go Elsewhere As This Is Becoming A Nightmare My Hub Has Been Set Up But All I'm Getting Is A Flashing Red Light.

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