Forgive me if this is in the wrong place but I feel the need to ask:Are we no longer allowed to watch videos on Amazon Prime Video?I ask this because whenever I start to watch a video on APV, my superhub instantly goes offline, and reboots. This star...
The red light on hub is on all the time. I have tried rebooting but still the same. it is in a ventilated area and not in sunlight and appears to be working ok and no issues were found when tested. Can I get an engineer around to check it or swap it ...
Hi there,New customer to Virgin Media (they've only recently come to our area). First attempted install was 13th November.We've had five failed installations so far. I think we finally now have an answer on what's happening (issue 500m away so not re...
Hi. My new Hub 5 arrived yesterday. I was looking forward to getting the thing working as I work from home. I plugged everything in as shown in the instructions. White light came on for about half a minute then the red flashing light stayed on. I che...
Hi, I'm new to Virgin media / broadband. I received my hub 5 on Friday. It's not working but at least it arrived. Not being an expert on WiFi etc, I just wondered if the hub 5 is any good ? In the advert s it was saying something about Gig1. I'm ...
Hello, I have m125 package and I would like to relocate router in my home, because it´s currently located in private tenants room and I dont have access to it, does anyone have useful number or email address I could contact, because Im running circle...
Order need package on the 27th estimated delivery was 30thStill not received confirmation delivery.
This is an entertaining read - please enjoy at my expense. I have not referred to the 20+ calls below as I have lost a detailed audit trail in between being passed around different teams like a hot potato. 30 August - order Virgin Ultimate Volt Bu...
My hub arrived for self installation today and whilst I do appear to be receiving wifi in the same room, I’m unable to use VM Connect as it repeatedly tells me to install my hub and when I say I already have it says it’s not compatible. The only ligh...
I have the same problem. No Virgin media box, just some cables and an open reach port on the wall. Please help
