Hi, I've ordered a broadband only package and it said I was applicable for a self install kit. But I have no Virgin Media Wall socket in my house. All the wall sockets I can see are for BT. Tried looking but can't see a way to book an engineer for th...
I have had my router changed from a 4 to 5 I think and the engineer took my old router with him, the system as not picked up on this and I am getting constantly asked to arrange a collection. I am at a loss of who to speak to as the system is designe...
I'm not sure if there's miscommunication or what, I was quite surprised that when I moved home for my remaining 6 months, I was given a new contract and worse it's paying 50, and don't forget the cancellation penalty. Is it some kind of way to lock i...
Hi all,seeking help with all those Post RS error:ChannelFrequency (Hz)Power (dBmV)SNR (dB)ModulationChannel ID13310000007.641QAM 25625213900000012.940QAM 2561314700000012.540QAM 256241550000001240QAM 2563516300000011.640QAM 2564617100000011.340QAM 25...
Hello, hoping for some advice or failing that.. an engineer visit.Received my quick start this week and I have just come to set it up. I thought the image (attached) was what I would plug It in to but seemingly not. Having tracked the cables from the...
HelloI am trying to get my elderly mother set back up with internet after my father passed away, I ordered a new package with you and Yodel have failed to deliver 3 days in a row, they havent even attempted delivery and left no card. I can't seem to ...
Hi,I have just signed up for VM Broadband and it is due to be delivered on Friday 9th. I have just received an gone away form? can you take a look at it for me thank you.
I received my new White Wi-Fi pod on Tuesday this week.It refuses to connect to my Hub 5I rebooted the Hub and tried the pod in every socket in the house, to no availThe light is continually pulsing, and as I understand when it is connected to the hu...
I was given a link (https://www.collectplus.co.uk/virgin) by the agent processing my contract cancellation, to find a local Collect+ point. But, even once I've jumped through the hoops to get Cloudflare to let me in, that URL returns a 404 "Page not ...
Hi, please could someone contact me to understand if VM can be installed in my street?Thanks
