O have just had the 1g, 5x hub installed. The engineer pushed the fibre cable through the wall and there is a small white wire which has a push connector which plugs into the hub. My issue is the small wire is attached to the fibre and held there wit...
I am moving to an address that used to be a single property, which was knocked down to make way for four new homes on that plot, however the new builds on the single plot have a new postcode (as it's now named a 'Mews', numbers 1 to 4), which VM does...
Hi,I’ve been set a self install pack but have no wall socket to install broadband. What do I do next?
Stuck in a seemingly endless loop with virgin media customer services - I’ve had total loss of service (no Broadband, landline or TV) since Thurs 7th Dec 23. I call virgin media customer service everyday and everyday I am told either that an engineer...
Hi,My broadband box was activated but I did not receive the equipment so was paying for internet for 4 or 5 months with no internet box. I now have the box and the customer service have tried to refund me however it never went through. Thanks,Clíona
I am one of the many people who have been sent a HUB 5 but not been given a power supply. I’ve called Virginmedia about it, but not received anything yet and no email about it either. The box states we have 5 days from delivery to activate it or we w...
Hi there, just moved into a new address, the connection point for the Virgin cable is in a very awkward position above the front door in the hallway where there aren't sockets. There's no way to connect the cable to the router without cables crossing...
I have a problem while install the RBK753 mesh wi-fi through the Orbi app from my iphone, everything works fine until the app running through the steps and pop-up an error message: Orbi Not FoundIt looks like you might be connected to your old Wi-Fi ...
Hi, I'm moving into a new build house tomorrow that uses OFNL. On the OFNL website virgin media is listed as a provider for my postcode, but when checking the same postcode on the virgin media website it says you don't currently service my area. Can ...
I have recently set up a new internet account for self installation but have now realised my home doesn’t have a virgin media socket. I am trying to get the contact details to arrange for a socket to be fitted but don’t seem to be able to find anythi...
