Book a engineer for installation
Received internet kit to set up but we don’t have the correct connection on the wall to plug the router into . Thank you
Forum Posts
Resolved! Cable down - no service
I'm hoping this is the right place to report this but the cable servicing multiple houses on my road was severed in bad weather. The installation was from a telephone pole and we have a dangling wire and multiple houses completely disconnected. I rep...
Moving Socket
Could someone please contact to arrange to move my socket? I understand there will be a £25 charge. Thank you
bad SNR signal and post error
i having problem with my broadband I have keep restart my broadband every 10-20mins keeping getting no internet.Downstream bonded channelsChannel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID12030000000.540256 qam921390000002.240256 qam1...
Virgin Hub 5 reboots around 02:30am
Virgin Hub 5 reboots around 02:30amSince installing my Hub 5 on the 28th November my Hub 5 has restarted 3 times at around 02:30am first on the 5th Dec and then on the 6th Dec after which I did a pinhole reset which seem to have solved the problem un...
Address not found
My I’ve recently moved into an address which has been converted. Every other address on the street is showing eligible for vm service but mine isn’t even listed but is showing on Royal Mail database, I’ve filled in online form but no response is anyo...
Resolved! New install, will I be able to configure modem only?
I'm about to get my gig1 installed in a couple of days. The external work has been completed ready.My concern is that I will require modem only option and I've read the new hub 5x cannot be configured this way. Can I request a hub5 instead?Our prop...
Install of Virgin Media
Hi, I’m having Virgin Media installed into my property which has never had VM before so has no box on the wall.We’ve got Virgin right outside our front wall on one of the triangles in the ground, one of the Virgin pre-install engineers popped round t...
Resolved! My Virgin Media App not working
I can see this isn't the first time this has been an issue for My Virgin Media app users. I followed the instructions mentioned by a team member in a previous post (cleared app data and cache, deleted app, rebooted device, reinstalled app) but it's t...
Resolved! Hub version and method of service connection
Only a quickie...Am I correct in that the external fibre is connected to a Vector Technologies Boostral 720(721?) RFoG micronode. From there, an RF cable goes to the Hub which provides the Ethernet connections WiFi, etc.I totally understand if this i...
