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PNT_x_LSTAR
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bad connection

Ive Had My Superhub2 for about 2 years and i never had any problems with my internet at all untill apparently it was being upgraded to 50mbps and it never did and if im playing xbox, and someones on youtube i get kicked out of the game due to network errors :/ what should i do?
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Phantasm
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Re: bad connection

Have these issues started quite recently?i ask because a lot of us are suffering the same with xbox live and VM at the moment,the thing is VM have not acknowledged the problem as far as i am aware whereas microsoft have confirmed on their xbox support it is a VM issue.

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Phantasm
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Re: bad connection

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Forum Team
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Re: bad connection

Hello PNT_x_LSTAR

 

I am sorry you are having problems with your internet, we are currently investigating a problem with the Superhub2AC only, not the Superhub2, after the latest firmware update. At the moment your last recorded forum IP address is from a Superhub1 so I may not be looking at your home connection. I will send you a forum private message to gather some more information, please reply if you would like us to investigate further.

 

Thank you

Nicola

Virgin Media Forum Team
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