I’ve just moved to a new house. It’s only ever had a Virgin line into the property. So, I’m a new Virgin broadband customer - about 2 weeks now. It’s the worst i’ve ever experienced. I have a Sky TV package and it’s constantly reporting ‘no signal’ available. This means, i’m re-starting my router several times a night. As soon as I can, i’ll exit my contract! Appreciate this may not be everyone’s experience.
Thanks for replying. It’s not just limited to the Sky box. Every time I switch the TV on I have to re-install the WiFi password. I’m constantly having to re-boot. Visitors have trouble getting onto the WiFi I’ve never had an experience like it!
You can try to separate the networks of 2.4 and 5 GHz as these are broadcasting as one network. It will also make it easier for your devices to connect too. To do this type in 192.168.0.1 in the address bar > sign in with the details underneath the router > on the left click into Advanced Settings > Wireless then Security. This will allow you to change the name and passwords of the networks.
Did you manage to check the link in my previous post, if so did it help?